What happens if I or someone else in a residence hall tests positive for COVID-19?

October 5, 2020

If you received a positive test result from a UWM testing site, go to your room and wait for a call to walk you through the process. You should also complete the campus COVID-19 reporting form. (If you receive a positive test result elsewhere, you should fill out the COVID-19 reporting form.)

If your roommate/suitemate received a positive test result at a UWM testing site, go to your room and wait for a call.

If you are experiencing COVID-19 symptoms, please stay in your room and call Norris Health Center at 414-229-4716 and your building’s service desk:

  • Sandburg & Purin: 414-229-6123
  • Kenilworth: 414-229-0512
  • Cambridge: 414-935-6900

During the call, you will be asked if you prefer to quarantine or isolate in a University Housing-provided space, or at your permanent off-campus address. It is important to note that current public health guidelines encourage quarantining/isolating at your current location, but you are allowed to go to your permanent address if you are safely able to do so.

Each situation is slightly different based on your room structure and reason for being in quarantine/isolation, but it is likely that if you test positive or are experiencing symptoms you will need to move to a different space (either another residential facility or off campus).

If you are moving to a University Housing-provided space, specific details on transportation to that space will be provided to you during the call. University Housing has contracted with Yellow Cab to provide students with transportation to isolation and quarantine spaces, as well as to and from any follow-up testing at Norris Health Center.

You can prepare for a move while you are waiting for University Housing to call. Please have a “go bag” packed for an approximate two-week stay. It should include:

  • A 14-day supply of underwear, socks, general clothes, electronics/chargers, toiletries, personal hygiene products and any other items you need.
  • A two-week supply of any necessary medications (prescription and over-the-counter).
  • Cold/flu medications and helpers, such as tissues, cough drops, a thermometer and so on.

If you are staying in University Housing-provided space, “go boxes” with bottled water and snacks will be available at the front desk to pick them up on arrival or be delivered contact-free outside your door when you need them. The boxes are not meals but meant to tide you over until you can get a meal.

You can order meals from UWM’s Restaurant Operations for delivery the following day between 10:30 a.m. and 1:30 p.m. Restaurant Operations staff wear gloves, masks and face shields when delivering food. They will knock on your door, and you should wait one minute to allow time for the delivery staff to leave the area. The food containers are disposable and require no return or pick up.

Restaurant Operations will deliver three meals at once — breakfast, lunch and dinner. The actual items depend on what you order. Food is only delivered Monday to Friday, but you can have weekend meals delivered on Friday. The meals are ready-to-eat and can be warmed in a microwave.

A registered nurse from UWM’s College of Nursing will do a virtual visit with you while you are in isolation/quarantine to see how you are doing. If your symptoms worsen, you should call Norris Health Center. If you have a medical emergency, call 911.