Top Questions

All Questions

Will campus dining facilities be open?

April 3, 2020

Until further notice, Sandburg Restor is the only campus dining facility that remains open. As of Monday, April 6, its hours will be Monday-Friday, 11 a.m.-3 p.m.

The UWM food pantry is open, but because supplies are limited, distribution is restricted solely to UWM students who have no other means of receiving food. Contactless, curbside distribution at the UWM Student Union will take place every Thursday from 11 a.m. to 2 p.m. Patrons will receive a bag with roughly one week’s worth of food. Special bags are available for these dietary restrictions: nut free, gluten free, pork free, vegetarian and vegan. Check back here or at uwm.edu/studentassociation/uwmfcp/ for the most up-to-date information.

 


Now that classes are online for the rest of the semester and I’ve moved out of student housing, will I get a refund on my housing and dining charges?

April 2, 2020

Housing and dining refunds for students who recently moved out of the residence halls will be processed by the end of April, if not sooner. Students who have credits on their accounts will have checks mailed to their permanent address on record in PAWS.

As of this spring, the Cashier’s Office no longer processes refunds by electronic funds transfer. It is currently processing checks two times per week while maintaining social distancing between employees.

Room reimbursements will be issued for the period from March 23 to May 16 for most students living in residence halls, regardless of the day they move out.

Students who lived in Kenilworth and have since vacated were being billed monthly. They will not be billed in April and May, and they will receive a credit for the period from March 23 to March 31.

Please note that any balances owed to the university will be deducted from housing and dining refunds before checks are issued. University Housing is sending additional information to students with residence hall contracts. You can also visit the University Housing COVID-19 site to contact staff with a question.


Are we able to access WEPA printing anywhere on campus?

March 31, 2020

Since July of 2017, UWM students have enjoyed access to Wēpa Print Away print service.

Due to compelling considerations of health, IT staff support capacity and projected reductions in student demand, however, all Wēpa devices on UWM’s campuses in Milwaukee, Waukesha and Washington County have been deactivated.

When circumstances change and Wēpa printing can again be supported at UWM, our community will be promptly apprised.


What is the status of campus parking for the rest of the spring semester?

March 30, 2020

Parking in campus lots will be free for the rest of the spring semester. Effective Tuesday, March 31, all faculty/staff parking permits will be canceled and payroll deductions will be stopped. If your vehicle is still in a garage beyond March 31, you’ll need to press the help button at the garage exit to be let out. If you would like to continue parking in one of the garages and continue your payroll deduction, you must make a written request to uwmpark@uwm.edu and get approval from Transportation Services.

For employees and students with semester and annual permits that were paid in advance, prorated balances will be refunded to credit cards upon request here. Due to high volume, it could take up to four weeks before the credit appears on your credit card account.


What support is available for a student who is self-quarantining in University Housing?

March 26, 2020

University Housing is implementing additional social-distancing protocols as residents move out of the residence halls. Because there is community spread within Milwaukee County, it is especially important that students who are remaining on campus plan now in the event that they are asked to self-quarantine by a health professional or public health official. This includes provisions such as keeping a supply of needed medications and being prepared to start distance learning on March 30. Additional details are available to students remaining in University Housing.


Will the UWM food pantry be open?

March 26, 2020

The UWM food pantry is open, but because supplies are limited, distribution is restricted solely to UWM students who are in need of food. Contactless, curbside distribution at the UWM Student Union will take place every Thursday from 11 a.m. to 2 p.m. Patrons will receive a bag with roughly one week’s worth of food. Special bags are available for these dietary restrictions: nut free, gluten free, pork free, vegetarian and vegan.

For the safety of patrons and food pantry staff members, patrons are asked to please follow the following protocol.

Distribution will take place at the UWM Student Union doors facing the circle drive off East Kenwood Boulevard. After arriving, patrons should knock on the far left door. If nobody is present, they can call 414-416-7574. A food pantry staff member will enter the vestibule area between the two sets of doors. Patrons will need to show their ID to the staff member, then step back into the box drawn on the ground. Patrons will be asked if they have any special dietary restrictions. The staff member will retrieve a prepackaged bag of food, set it on a table outside the door, then go back inside. Patrons must wait until the door closes completely, then they may take the bag from the table and leave.

Anyone who wants to donate to the food pantry can do so using the pantry’s Amazon wishlist and have items sent to 2200 E Kenwood Blvd., ATTN: Food Center & Pantry, Milwaukee, WI 53211. Or you can donate money online.

Check back here or at uwm.edu/studentassociation/uwmfcp/ for the most up-to-date information.




Is it recommended to find alternate housing during this time?

March 20, 2020

With the move to online instruction for the rest of the semester, students living in residence halls have been encouraged to return home or move to an off-campus residence. Residence halls will remain open for students approved to stay, including those who are not able to return home or have other reasons for remaining on campus. Thus, very limited services in the residence halls will remain available. All residents will receive communication from University Housing on other details.


What happens to students living in campus housing if we start seeing confirmed coronavirus cases on campus?

March 20, 2020

With the move to online instruction for the rest of the semester, students living in residence halls have been encouraged to return home or move to an off-campus residence. Residence halls will remain open for students approved to stay, including those who are not able to return home or have other reasons for remaining on campus. Thus, very limited services in the residence halls will remain available. All residents will receive communication from University Housing on other details.



Is UWM adjusting payment deadlines in response to the COVID-19 crisis?

March 20, 2020

In response to the COVID-19 public health crisis and its impacts to UWM students and families, UWM has extended the Spring 2020 payment deadline. UWM will not assess late payment fees or interest charges from March 20 to  June 2, 2020. We are committed to working with our students and families to the best of our ability through these challenging times.

Students who cannot make payments on time are encouraged to contact the Bursar’s Office at bursar@uwm.edu. UWM will continue to monitor this issue as events develop.

  • Should you have any questions regarding billing dates, please contact the Bursar’s Office via email at bursar@uwm.edu.
  • Questions about your financial aid can be directed to finaid@uwm.edu.
  • Questions pertaining to University Housing or meal plans can be directed to university-housing@uwm.edu.
  • Other questions should be directed to the Dean of Students at dos@uwm.edu.

What if all of someone’s classes get pushed online – will the person get refunded for some of his housing plan’s money if they choose to go live with their family?

March 19, 2020

Housing and dining refunds for students who recently moved out of the residence halls will be processed by the end of April, if not sooner. Students who have credits on their accounts will have checks mailed to their permanent address on record in PAWS.

As of this spring, the Cashier’s Office no longer processes refunds by electronic funds transfer. It is currently processing checks two times per week while maintaining social distancing between employees.

Room reimbursements will be issued for the period from March 23 to May 16 for most students living in residence halls, regardless of the day they move out.

Students who lived in Kenilworth and have since vacated were being billed monthly. They will not be billed in April and May, and they will receive a credit for the period from March 23 to March 31.

Please note that any balances owed to the university will be deducted from housing and dining refunds before checks are issued. University Housing is sending additional information to students with residence hall contracts. You can also visit the University Housing COVID-19 site to contact staff with a question.


If I finish the semester taking classes online from my permanent home, will I get a refund for my housing and dining fees?

March 19, 2020

Housing and dining refunds for students who recently moved out of the residence halls will be processed by the end of April, if not sooner. Students who have credits on their accounts will have checks mailed to their permanent address on record in PAWS.

As of this spring, the Cashier’s Office no longer processes refunds by electronic funds transfer. It is currently processing checks two times per week while maintaining social distancing between employees.

Room reimbursements will be issued for the period from March 23 to May 16 for most students living in residence halls, regardless of the day they move out.

Students who lived in Kenilworth and have since vacated were being billed monthly. They will not be billed in April and May, and they will receive a credit for the period from March 23 to March 31.

Please note that any balances owed to the university will be deducted from housing and dining refunds before checks are issued. University Housing is sending additional information to students with residence hall contracts. You can also visit the University Housing COVID-19 site to contact staff with a question.



Can I get a refund for parking permits I’ve already paid for?

March 19, 2020

Parking in campus lots will be free for the rest of the spring semester. The Union, Lubar, NWQ, and Pavilion parking garages will be closed to everyone except those with existing permits because staffing is needed to keep them open. All outdoor parking lots will be open, in addition to the Sandburg and EMS garages. Individuals may not park vehicles in UWM parking facilities overnight without express permission.

All parking payroll deductions will be automatically stopped after the March deductions.

For semester and annual permits that were paid in advance with credit cards, prorated balances will be refunded to credit cards upon request here. Due to high volume, it could take up to four weeks before the credit appears on your credit card account.


Is the special spring break parking permit being extended?

March 18, 2020

Parking in campus lots will be free for the rest of the spring semester. The Union, Lubar, NWQ, and Pavilion parking garages will be closed to everyone except those with existing permits because staffing is needed to keep them open. All outdoor parking lots will be open, in addition to the Sandburg and EMS garages. Individuals may not park vehicles in UWM parking facilities overnight without express permission.


How will this affect signing up for campus housing for the 2020-2021 school year?

March 13, 2020

Residents who are new to University Housing (incoming new first-year or transfer students, or students changing from commuting or off-campus to on-campus) for Fall 2020 will not be affected at this time. The contract release and assignment schedule will proceed as outlined at www.uwm.edu/housing/newstudent.

For current residents looking to participate in self-assignment (where they pick out rooms for next year), alternative dates and arrangements will be shared in the near future. The originally scheduled dates of March 24-25 have been postponed. Residents should watch their UWM email for updates.


I’m a student worker. Can I keep working over spring break and beyond?

March 13, 2020

Student employees should work with their supervisors on their planned work schedules over the extended break period and beyond. Student employees are not prohibited or discouraged from working at their UWM jobs under our current COVID-19 guidelines. However, UWM will respect students’ decisions not to work during the extended break and beyond. Additional information will be shared if the situation changes.



What is being done to help international students with the coronavirus situation?

March 12, 2020

The Center for International Education has sent messages to international students and scholars to offer support, including advising appointments. International students can also avail themselves to other resources available to all students, including Norris Health Center and the Dean of Students Office.


I plan to stay on campus for part or all of the next four weeks. What will be open?

March 12, 2020

If you plan on staying on campus anytime between March 15 and April 11, please complete the form on the housing website.This will allow University Housing and other campus partners to properly plan for the students who will be staying.

For those who plan on staying on campus in the next four weeks, please know there will be limited resources, including staffing, dining and access to common spaces (and it’s possible that some of these resources will be offered in only one University Housing location). Access to academic support areas and computer labs in University Housing will not be restricted. For the two weeks of spring break, the only dining location open in University Housing buildings will be the Sandburg Restor, which will be open 10 a.m.-4 p.m., Monday-Friday. As of Monday, April 6, its hours will be Monday-Friday, 11 a.m.-3 p.m.


What about cleaning during spring break?

March 12, 2020

During spring break, daily cleaning and sanitation procedures above will continue.  In addition, increased staff will be available to do tasks with more frequency and clean areas that don’t get addressed until break times.




What cleaning is done in the offices in the housing facilities?

March 12, 2020

All offices are detail cleaned (dust, damp wipe with hospital grade disinfectant, mop and/or vacuum) once a month. Main offices, or offices having certain prestige, are cleaned weekly. Office trash is removed by the occupant of the office, except on the scheduled day for cleaning. Floors are refinished and carpets/chairs are deep cleaned once a year.


Are public areas in student housing cleaned more often?

March 12, 2020

Entrances and public areas are cleaned daily to maintain a clean image for students and staff. Spot-checking is done 1-3 times again throughout the day. The door glass is cleaned and touch points disinfected. Floors are swept, mopped or vacuumed, depending on floor surfaces. Dusting and damp wiping is done as needed. Carpets and floors are refinished during summer recess or as needed due to spills or weather.


What cleaning is done in student housing?

March 12, 2020

Restrooms are cleaned and disinfected daily before 8 a.m. Power cleaning with disinfectant cleaners is completed, depending on location and amount of daily use it receives. Restrooms are spot-checked 1-3 times during the day and 3 times on second shift. Paper and soap products are replenished, trash emptied if needed, and obvious messes cleaned up.


Will there be additional cleaning over spring break?

March 12, 2020

During spring break, deep cleaning will be conducted. Building restrooms will have a power cleaning with disinfectant cleaners. Classrooms and public spaces will have thorough surface cleaning with EPA-approved disinfectants.


Are residence halls closing?

March 12, 2020

No. Because in-person classes are suspended after March 14, students who live in University Housing are encouraged to return home or to an off-campus residence during the extended spring break and the additional two weeks while classes are being delivered alternatively (through April 10). The residence halls are not closing. We will accommodate and care for students who do not have alternative housing and need to remain on campus. Please notify University Housing staff if you plan to stay in a residence hall and fill out this form. A follow-up communication will be sent by University Housing to all affected residents, including information about housing fees.

Students who are returning home or to an off-campus residence during the extended spring break and the additional two weeks while classes are being delivered alternatively are being asked to take essential items such as laptops, medications, and items related to coursework. While the residence halls are not closing, we are discouraging trips back and forth to retrieve items.









If my roommate leaves town and no longer makes rent payments, am I responsible for paying all of the rent?

March 12, 2020

Most likely, yes.  Most leases have a “joint and several liability” clause.  Under Joint and Several Liability, all tenants and each tenant on a lease are responsible for paying the rent in full and paying for any damage to the unit. Landlords can hold tenants accountable for the entire rent and can send the security deposit to just one tenant. If one of your roommates vacates a lease early, you are all still legally liable for the full rent.


Can I move out of my off-campus residence because classes are going online?

March 12, 2020

Yes, but you will still need to pay your rent.Your lease is a legally binding contract that cannot be broken or changed unless you and your landlord mutually agree to end or change the terms of the lease. If you are concerned about finding someone to fill your place on your lease while you are gone, subleasing is an option, if your lease allows it.  Make sure to get any changes to the terms of your lease and all agreements between you and your landlord in writing. The University Legal Clinic can help to answer all legal questions regarding your lease. Other resources include the Landlord/Tenant Guide published by the Wisconsin Department of Agriculture, Trade and Consumer Protection and the Tenant Resource Center.


Are student employees expected to report for work during spring break?

March 12, 2020

Student employees should work with their supervisors on their planned work schedules over the extended break period and beyond. Student employees are not prohibited or discouraged from working at their UWM jobs under our current COVID-19 guidelines. However, UWM will respect students’ decisions not to work during the extended break and beyond. Additional information will be shared if the situation changes.


For families picking up students from residence halls for spring break, how much of a student’s belongings should they take home with them? Can students return to pick up more belongings if need be?

March 12, 2020

Because in-person classes are suspended after this Saturday, students who live in University Housing are encouraged to return home or to an off-campus residence during the extended spring break and the additional two weeks while classes are being delivered alternatively (through April 10). The residence halls are not closing. UWM recommends that when students leave for spring break, they bring home vital belongings, electronic devices, medications and other items that may be needed during or beyond the four-week duration. But since residence halls will remain open, students who wish to return to pick up additional items may do so.


If I feel I’m being treated unfairly, discriminated against or harassed due to concerns around this issue, what should I do?

March 11, 2020

Coronavirus is not specific to any ethnicity or race, and racist behavior and stereotyping – in the classroom or the workplace – will not be tolerated at UWM. Students and staff who feel they are being discriminated against are encouraged to contact UWM’s Office of Equity/Diversity Services at 414-229-5923 or diverse@uwm.edu.  Incidents may also be reported here. EDS can conduct a formal investigation of the alleged behavior, and it also can help students and staff with support, connecting to on- and off-campus resources, and informal resolutions. Those resolutions can include academic or workplace modifications, alternative assignments, and other measures to meet the needs of those who have been impacted.

UWM also encourages everyone to act with care and compassion. We are all experiencing this dynamic, evolving situation together, and it is important that we support each other. Students can get help from the Dean of Students Office at dos@uwm.edu or 414-229-4632. Employees have a wide range of services available to them through the Employee Assistance Program.


I know a member of the campus community who is being impacted directly by the coronavirus. Where should they go for support?

March 11, 2020

Students in need of support can contact the Dean of Students in the Student Union, Room 345, at dos@uwm.edu or 414-229-4632. Someone in that office can direct students to appropriate on- and off-campus resources. Students may also contact Norris Health Center for medical needs at 414-229-4716 or University Counseling at 414-229-4133.

Faculty, staff and members of their households may contact FEI Behavioral Health, which is the provider of UWM’s Employee Assistance Program. They can be reached at 866-274-4723, or online at www.feieap.com (username: SOWI)




What is the university doing to keep the community safe?

March 11, 2020

At UWM, the Infectious Disease Preparedness Team and the Crisis Management Team are meeting regularly to monitor the situation, to review rapidly evolving guidance from national, state and local public health authorities, and to coordinate across departments to address needs. Consult UWM’s COVID-19 webpage for updates.

Norris Health Center is following public health authorities’ guidelines for health care facilities. This includes asking patients who have respiratory symptoms or fever whether they have traveled internationally in the past two weeks. If a student is identified as someone who has the risk factors identified by Centers for Disease Control and Prevention guidelines, they will be isolated for assessment and staff will work with local and state public health professionals to prevent the spread of infection to others.