Top Questions

All Questions

Will campus dining facilities be open?

April 3, 2020

Until further notice, Sandburg Restor is the only campus dining facility that remains open. As of Monday, April 6, its hours will be Monday-Friday, 11 a.m.-3 p.m.

The UWM food pantry is open, but because supplies are limited, distribution is restricted solely to UWM students who have no other means of receiving food. Contactless, curbside distribution at the UWM Student Union will take place every Thursday from 11 a.m. to 2 p.m. Patrons will receive a bag with roughly one week’s worth of food. Special bags are available for these dietary restrictions: nut free, gluten free, pork free, vegetarian and vegan. Check back here or at uwm.edu/studentassociation/uwmfcp/ for the most up-to-date information.

 


Now that classes are online for the rest of the semester and I’ve moved out of student housing, will I get a refund on my housing and dining charges?

April 2, 2020

Housing and dining refunds for students who recently moved out of the residence halls will be processed by the end of April, if not sooner. Students who have credits on their accounts will have checks mailed to their permanent address on record in PAWS.

As of this spring, the Cashier’s Office no longer processes refunds by electronic funds transfer. It is currently processing checks two times per week while maintaining social distancing between employees.

Room reimbursements will be issued for the period from March 23 to May 16 for most students living in residence halls, regardless of the day they move out.

Students who lived in Kenilworth and have since vacated were being billed monthly. They will not be billed in April and May, and they will receive a credit for the period from March 23 to March 31.

Please note that any balances owed to the university will be deducted from housing and dining refunds before checks are issued. University Housing is sending additional information to students with residence hall contracts. You can also visit the University Housing COVID-19 site to contact staff with a question.


How does working remotely affect best practices related to open meetings?

April 2, 2020

Because most UWM employees are working remotely due to the COVID-19 pandemic, UW System has developed guidance on complying with the Wisconsin Open Meetings Law when meeting virtually.

According to that guidance, the organizer of a public meeting that is not face to face must provide the public with an “effective means to observe the meeting that is the equivalent of being present in the room for a face-to-face open meeting.” A line like the following can be added to open meetings notices to satisfy that requirement:

To be held via teleconference/videoconference/virtually at [insert link and/or call-in number].

When using the UWM submission form for open meetings, that information can be entered into the location field, which now includes a prompt to note either a physical location or the conference call/teleconference connection information. Please note there is no character limit for that location field.

The guidance also covers going into closed sessions. Asking participants to leave an open meeting when it goes into closed session depends on the software being used. For Microsoft Teams, you can just ask those who should not stay for closed session to leave. You can confirm by checking if they have left the participant list. You can also view the participant list and remove participants as needed by clicking on “remove participant.”


Are we able to access WEPA printing anywhere on campus?

March 31, 2020

Since July of 2017, UWM students have enjoyed access to Wēpa Print Away print service.

Due to compelling considerations of health, IT staff support capacity and projected reductions in student demand, however, all Wēpa devices on UWM’s campuses in Milwaukee, Waukesha and Washington County have been deactivated.

When circumstances change and Wēpa printing can again be supported at UWM, our community will be promptly apprised.



What is happening with campus parking permits for the garages?

March 30, 2020

Effective Tuesday, March 31, all faculty/staff parking permits will be canceled and payroll deductions will be stopped. If your vehicle is still in a garage beyond March 31, you’ll need to press the help button at the garage exit to be let out. Employees may park on campus surface lots for free. If you would like to continue parking in one of the garages and continue your payroll deduction, you must make a written request to uwmpark@uwm.edu and get approval from Transportation Services.

For employees and students with semester and annual permits that were paid in advance, prorated balances will be refunded to credit cards upon request here. Due to high volume, it could take up to four weeks before the credit appears on your credit card account.


What is the status of campus parking for the rest of the spring semester?

March 30, 2020

Parking in campus lots will be free for the rest of the spring semester. Effective Tuesday, March 31, all faculty/staff parking permits will be canceled and payroll deductions will be stopped. If your vehicle is still in a garage beyond March 31, you’ll need to press the help button at the garage exit to be let out. If you would like to continue parking in one of the garages and continue your payroll deduction, you must make a written request to uwmpark@uwm.edu and get approval from Transportation Services.

For employees and students with semester and annual permits that were paid in advance, prorated balances will be refunded to credit cards upon request here. Due to high volume, it could take up to four weeks before the credit appears on your credit card account.


What support is available for a student who is self-quarantining in University Housing?

March 26, 2020

University Housing is implementing additional social-distancing protocols as residents move out of the residence halls. Because there is community spread within Milwaukee County, it is especially important that students who are remaining on campus plan now in the event that they are asked to self-quarantine by a health professional or public health official. This includes provisions such as keeping a supply of needed medications and being prepared to start distance learning on March 30. Additional details are available to students remaining in University Housing.



Will the UWM food pantry be open?

March 26, 2020

The UWM food pantry is open, but because supplies are limited, distribution is restricted solely to UWM students who are in need of food. Contactless, curbside distribution at the UWM Student Union will take place every Thursday from 11 a.m. to 2 p.m. Patrons will receive a bag with roughly one week’s worth of food. Special bags are available for these dietary restrictions: nut free, gluten free, pork free, vegetarian and vegan.

For the safety of patrons and food pantry staff members, patrons are asked to please follow the following protocol.

Distribution will take place at the UWM Student Union doors facing the circle drive off East Kenwood Boulevard. After arriving, patrons should knock on the far left door. If nobody is present, they can call 414-416-7574. A food pantry staff member will enter the vestibule area between the two sets of doors. Patrons will need to show their ID to the staff member, then step back into the box drawn on the ground. Patrons will be asked if they have any special dietary restrictions. The staff member will retrieve a prepackaged bag of food, set it on a table outside the door, then go back inside. Patrons must wait until the door closes completely, then they may take the bag from the table and leave.

Anyone who wants to donate to the food pantry can do so using the pantry’s Amazon wishlist and have items sent to 2200 E Kenwood Blvd., ATTN: Food Center & Pantry, Milwaukee, WI 53211. Or you can donate money online.

Check back here or at uwm.edu/studentassociation/uwmfcp/ for the most up-to-date information.


Will the Norris Health Center be able to test for coronavirus?

March 26, 2020

The Norris Health Center is not testing for coronavirus at this time. The Milwaukee Health Department Laboratory is prioritizing tests from hospitals and long-term care facilities. Coronavirus testing in Wisconsin and elsewhere remains limited due to the high volume of requests and limited number of tests and test analysis capacity. More information will be provided as it becomes available.


Will I be able to get into the Klotsche Center to retrieve items left in my locker?

March 24, 2020

For the safety of the campus community, the Klotsche Center is currently closed until further notice. As a result, no access is permitted for retrieving items from lockers. Once a determination is made regarding the duration of the closing, the center will provide information on the steps and timeline for retrieving items.



Can we still use the computer labs in Enderis Hall?

March 23, 2020

The computer labs in Enderis Hall are closed until further notice. Campus Technology support is working with school and college stakeholders to identify instructional lab needs, which may include making the labs available remotely for online instruction.


How can I help our UWM food pantry during this time when many students and other members of the UWM community may be in need?

March 21, 2020

There are several ways to help:

  • Donate through the UWM Foundation: Head to UWM.edu/give, click “Give Now” and select “UWM Food Pantry.” This ensures your donation goes directly to the Food Pantry.
  • The food pantry has set up an Amazon wishlist also for those wishing to order much-needed supplies to help out during the COVID-19 crisis.
  • From time to time the Food Pantry will be posting high need items on social media. Folks can just order from their own Amazon account and have it delivered to 2200 E Kenwood Blvd., ATTN: Food Center & Pantry, Milwaukee, WI 53211.

Items currently most needed are:

  • Menstrual products
  • Toilet paper
  • Laundry detergent
  • Ready-to-eat meals
  • Deodorant
  • Spices and cooking oils
  • Culturally affirming foods
  • Toothpaste and toothbrushes
  • Shelf-stable milk products
  • Canned fruits, beans, soups, peas, corn and potatoes
  • Canned chicken & tuna
  • Peanut butter and jelly
  • Pasta and sauce
  • Snacks (granola bars, nuts, chips)
  • Cereal
  • Rice
  • Soap, shampoo and conditioner
The UWM food pantry is open, but because supplies are limited, distribution is restricted solely to UWM students who are in need of food. Contactless, curbside distribution at the UWM Student Union will take place every Thursday from 11 a.m. to 2 p.m. Patrons will receive a bag with roughly one week’s worth of food. Special bags are available for these dietary restrictions: nut free, gluten free, pork free, vegetarian and vegan. Check back here or at uwm.edu/studentassociation/uwmfcp/ for the most up-to-date information.


Will UWM counseling services still be available to students after the switch to online classes?

March 20, 2020

University Counseling Services halted in-person services on Wednesday, March 18. Clients with previously scheduled visits are being contacted for alternative options. For mental health crises during regular business hours, call 414-229-4133 for a consultation. See uwm.edu/norris/counseling.

Also, University Counseling Services offers these tips for coping with coronavirus concerns.

The federal Substance Abuse and Mental Health Services Administration operates a help phone line for those in emotional distress related to a disaster who would like to speak with someone. The number is 800-985-5990, or text TalkWithUs to 66746.


Will studios in the School of Architecture & Urban Planning be accessible?

March 20, 2020

UWM is strictly limiting most onsite, non-essential operations on all three campuses. The School of Architecture & Urban Planning building is closed to students. Arrangements are being made for people who need to access their studios to retrieve personal items, and detailed information about that process will be forthcoming. SARUP has developed a webpage that is being updated with other details as they come available. Fully online class delivery will begin March 30.


Will studios in Peck School of the Arts be open for students and faculty?

March 20, 2020

UWM is strictly limiting most onsite, non-essential operations on all three campuses. Peck School of the Arts buildings will be closed to students as of Friday, March 20, at 3 p.m. Anyone needing to pick up projects or equipment will be able to do so on a scheduled basis during the week of March 23-27, and detailed information about that process is pending. Peck faculty are working to create alternative online learning experiences for all students while seeking ways to address the highly specialized nature of PSOAs curricula. Plans will be communicated with students as soon as possible. Fully online class delivery will begin March 30.



Will UWM continue to hold placement testing for high school students?

March 20, 2020

Placement testing sessions for the fall semester have been cancelled, and alternate means of placement will be used. Students who feel they have not been placed accurately will have the opportunity to take a placement test when they arrive for fall semester.


Will the libraries be open during spring break?

March 19, 2020

Libraries at all three UWM campuses closed at 5 p.m. today (March 19) until further notice.

Access to online databases, articles and e-books continues uninterrupted, and many additional publishers are providing free, online access to their content during the coronavirus pandemic.

Reference support is available online. Interlibrary loan service has been disrupted by the pandemic, and it’s recommended that faculty submit requests for digital delivery of portions of books, rather than complete, physical editions of books. See the Libraries’ Coronavirus Update page for the most complete and current information.


Have the hours changed for campus buildings?

March 19, 2020

As of March 18, UWM began strictly limiting most onsite, non-essential operations on all three campuses. This includes closing most offices and services that are open to walk-in traffic and having staff provide services remotely when they can do so. Please note that our campuses are not closed. Indeed, some employees will continue to provide critical in-person services, such as caring for students living in our residence halls, providing core IT and networking services to campus, maintaining academic research programs, providing library services, continuing payroll operations and providing security for those accessing campus.

Academic buildings were locked on March 18. For the remainder of the semester, they will be accessible only to individuals with keys or other access to unlock the building. Accommodations are being made for employees engaged in research to maintain access to labs and other needed facilities. If there are special needs for unlocking a building, individuals should contact UWM Police at 414-229-4627. Those individuals will need to have appropriate employment permissions to enter the building, and those employees should be prepared to show University ID.

The Klotsche Center, including all athletics practice and training areas, and the UWM Student Union closed at noon on March 18.

Libraries at all three UWM campuses closed at 5 p.m. on March 19.

The Norris Health Center will continue in-person medical services to students, and the dispensary will be open. All students must call in advance, (414) 229-4716, for any services.

We will update this post with any changes or exceptions.


What if all of someone’s classes get pushed online – will the person get refunded for some of his housing plan’s money if they choose to go live with their family?

March 19, 2020

Housing and dining refunds for students who recently moved out of the residence halls will be processed by the end of April, if not sooner. Students who have credits on their accounts will have checks mailed to their permanent address on record in PAWS.

As of this spring, the Cashier’s Office no longer processes refunds by electronic funds transfer. It is currently processing checks two times per week while maintaining social distancing between employees.

Room reimbursements will be issued for the period from March 23 to May 16 for most students living in residence halls, regardless of the day they move out.

Students who lived in Kenilworth and have since vacated were being billed monthly. They will not be billed in April and May, and they will receive a credit for the period from March 23 to March 31.

Please note that any balances owed to the university will be deducted from housing and dining refunds before checks are issued. University Housing is sending additional information to students with residence hall contracts. You can also visit the University Housing COVID-19 site to contact staff with a question.


Will the campus still be open for other academic purposes, like the library, advising or research?

March 19, 2020

Academic buildings were locked on March 18. For the remainder of the semester, they will be accessible only to individuals with keys or other access to unlock the building. If you do not have a key or access card but need to get into a research lab, music studio or other facility on a regular basis for work, please contact your supervisor to arrange access.

If there are other special needs for unlocking a building, individuals should contact UWM Police at 414-229-4627. Those individuals will need to have appropriate employment permissions to enter the building, and those employees should be prepared to show University ID.

Libraries at all three UWM campuses closed at 5 p.m. today (March 19) until further notice.

Access to online databases, articles and e-books continues uninterrupted, and many additional publishers are providing free, online access to their content during the coronavirus pandemic.

Reference support is available online. Interlibrary loan service has been disrupted by the pandemic, and it’s recommended that faculty submit requests for digital delivery of portions of books, rather than complete, physical editions of books. See the Libraries’ Coronavirus Update page for the most complete and current information.

Advising activities can be done by phone or email.






How will the latest work-from-home guidelines affect mail service? Will campus mail continue to be delivered or will it be held?

March 18, 2020

Mail is picked up from the U.S. Postal Service each morning as usual. In lieu of regular delivery and pickup at your office, please email Warren Krutzik, supervisor for Mail Services, at warren@uwm.edu to set up special circumstances. Here are some options:

  • day-specific delivery to your office
  • delivery to a central spot in the building for multiple departments
  • a hold your mail until further notice

To send out mail if you are not having regular delivery to your office, use the Mail Services drop boxes around campus. Fed Ex and UPS deliveries should be directed to: UW-Milwaukee, 115 E. Reindl Way, Glendale, WI 53212.


Will the Student Union be open?

March 18, 2020

The UWM Student Union closed on Wednesday, March 18, and will remain closed until further notice. All offices and operations within the Student Union are closed as well.


What’s the status of the UWM Children’s Learning Center?

March 17, 2020

Because UWM is now strictly limiting access to campus to help limit the spread of coronavirus, the Children’s Learning Center will be closing after 6 p.m. Thursday, March 19. At this point, it’s not known how long the Children’s Learning Center will be closed, but the center plans to communicate relevant updates directly with families.


What about campus tours and events for admitted students? Are those canceled?

March 16, 2020

UWM is converting campus tours and visit programs between March 16 and April 11 from in-person, group events to online events. These changes will include a series of options featuring live presentations, live chat, individual appointments and a virtual tour.

Details on these changes will soon be reflected on UWM’s visit pages. Meanwhile, if you have questions about specific events, email the Office of Undergraduate Admissions at undergraduateadmissions@uwm.edu or call the office at 414-229-2222 between 8 a.m. and 4:30 p.m. Monday-Friday.



With the employees who are on campus working such long hours during this time, will Parking and Transit consider cutting back on issuing parking tickets? What about the City of Milwaukee?

March 16, 2020

Parking in campus lots will be free for the rest of the spring semester. The Union, Lubar, NWQ, and Pavilion parking garages will be closed to everyone except those with existing permits because staffing is needed to keep them open. All outdoor parking lots will be open, in addition to the Sandburg and EMS garages. Individuals may not park vehicles in UWM parking facilities overnight without express permission.


Is it safe for us to work in campus labs during the extended spring break?

March 16, 2020

Researchers shall ensure that they have the appropriate safety supplies and are practicing good hygiene (washing hands, not touching mucous membranes with unwashed hands). If at any time researchers are unable to work safely due to impacts of safety supplies not being available, the research will need to be suspended and hazardous materials secured.

With the potential for staff to be out, researchers need to avoid performing high-risk procedures alone, notify colleagues of their schedule when working alone and follow their working-alone procedures. Students or student researchers, with appropriate permissions, may be in the labs.


Will the UW Credit Union branch in the UWM Student Union be open during spring break and alternate instruction?

March 13, 2020

The UW Credit Union branch in the UWM Student Union will be closed beginning Monday, March 16, as will lobby services at all UW Credit Union branches.

However, you can still use the UW Credit Union ATM in the Student Union, and UW Credit Union branches in the Milwaukee area that have drive-through services will have those open during their regularly scheduled hours.

For more information about UW Credit Union services during this time or to access online banking services, please visit: https://www.uwcu.org/


I plan to stay on campus for part or all of the next four weeks. What will be open?

March 12, 2020

If you plan on staying on campus anytime between March 15 and April 11, please complete the form on the housing website.This will allow University Housing and other campus partners to properly plan for the students who will be staying.

For those who plan on staying on campus in the next four weeks, please know there will be limited resources, including staffing, dining and access to common spaces (and it’s possible that some of these resources will be offered in only one University Housing location). Access to academic support areas and computer labs in University Housing will not be restricted. For the two weeks of spring break, the only dining location open in University Housing buildings will be the Sandburg Restor, which will be open 10 a.m.-4 p.m., Monday-Friday. As of Monday, April 6, its hours will be Monday-Friday, 11 a.m.-3 p.m.


What can I do to disinfect my workspace?

March 12, 2020

Influenza viruses and coronaviruses (such as COVID-19) can survive on a variety of surfaces, such as door handles, tables and keyboards. Besides good hand washing practices, routine disinfection of surfaces people may encounter is an excellent way to minimize exposure to these viruses and many other infectious agents.

These include workstations, countertops, doorknobs/ push bars, hard-backed chairs, remotes, desks and light switches. It is important to clean in between users, or daily for single user workstations. It is also important to engage in routine hand washing and use of hand sanitizer in-between hand washing. After disinfecting an area, make sure hands are promptly washed at the nearest sink.


What about cleaning during spring break?

March 12, 2020

During spring break, daily cleaning and sanitation procedures above will continue.  In addition, increased staff will be available to do tasks with more frequency and clean areas that don’t get addressed until break times.




What cleaning is done in the offices in the housing facilities?

March 12, 2020

All offices are detail cleaned (dust, damp wipe with hospital grade disinfectant, mop and/or vacuum) once a month. Main offices, or offices having certain prestige, are cleaned weekly. Office trash is removed by the occupant of the office, except on the scheduled day for cleaning. Floors are refinished and carpets/chairs are deep cleaned once a year.


Are public areas in student housing cleaned more often?

March 12, 2020

Entrances and public areas are cleaned daily to maintain a clean image for students and staff. Spot-checking is done 1-3 times again throughout the day. The door glass is cleaned and touch points disinfected. Floors are swept, mopped or vacuumed, depending on floor surfaces. Dusting and damp wiping is done as needed. Carpets and floors are refinished during summer recess or as needed due to spills or weather.


What cleaning is done in student housing?

March 12, 2020

Restrooms are cleaned and disinfected daily before 8 a.m. Power cleaning with disinfectant cleaners is completed, depending on location and amount of daily use it receives. Restrooms are spot-checked 1-3 times during the day and 3 times on second shift. Paper and soap products are replenished, trash emptied if needed, and obvious messes cleaned up.



How often are the food service areas cleaned?

March 12, 2020

Food service units are cleaned daily when in operation. Food service employees clean equipment, and custodial staff clean and scrub floors. Products used for disinfecting surfaces and floors are “hospital grade” and EPA approved.


What about the offices in the Student Union?

March 12, 2020

Student centers and many offices are vacuumed on a weekly basis. Occupants are responsible for garbage removal and additional cleaning. Detail cleaning can be requested during breaks.


What about the Student Union? How often are the public areas cleaned?

March 12, 2020

Restrooms are cleaned and disinfected daily during the evening shift. Restrooms are checked 1-3 times throughout the day, depending on traffic and special events.  Paper and soap products are replenished, trash emptied if needed and obvious messes cleaned up. Detail cleaning of restrooms is done 1-4 times per month, depending on daily usage.

Seating areas and lounges are cleaned daily, including vacuuming of carpet and cleaning of tables and chairs. Public area floors are vacuumed, mopped or auto scrubbed daily. Deep cleaning of floors and furniture is done during summer break and UWinteriM.


Will there be additional cleaning over spring break?

March 12, 2020

During spring break, deep cleaning will be conducted. Building restrooms will have a power cleaning with disinfectant cleaners. Classrooms and public spaces will have thorough surface cleaning with EPA-approved disinfectants.



What about hand sanitizers?

March 12, 2020

Hand sanitizer stations located near first floor elevators are checked daily and refilled as needed.


What are standard cleaning procedures conducted in UWM buildings?

March 12, 2020

Restrooms and locker rooms are cleaned and disinfected daily (Monday through Friday) before 8 a.m. Spot checks are then conducted 1-3 times during the day.  Paper and soap products are replenished, trash emptied if needed and obvious messes cleaned up. Power cleaning with disinfectant cleaners is done 1-4 times per month, depending on location and amount of daily use it receives.

Entrances, public areas and classrooms are cleaned daily to maintain a clean image for students and staff. Door glass is cleaned, touch points disinfected and floors swept, mopped or vacuumed, depending on surfaces. Dusting and damp wiping is done as needed. Carpets and floors are refinished during summer recess or as needed due to spills or weather.

All offices are detail cleaned (dust, damp wipe, mop and/or vacuum) once per month. Main offices, or offices having certain prestige, are cleaned weekly. Occupants are responsible for garbage and more frequent cleaning, as needed.


Are residence halls closing?

March 12, 2020

No. Because in-person classes are suspended after March 14, students who live in University Housing are encouraged to return home or to an off-campus residence during the extended spring break and the additional two weeks while classes are being delivered alternatively (through April 10). The residence halls are not closing. We will accommodate and care for students who do not have alternative housing and need to remain on campus. Please notify University Housing staff if you plan to stay in a residence hall and fill out this form. A follow-up communication will be sent by University Housing to all affected residents, including information about housing fees.

Students who are returning home or to an off-campus residence during the extended spring break and the additional two weeks while classes are being delivered alternatively are being asked to take essential items such as laptops, medications, and items related to coursework. While the residence halls are not closing, we are discouraging trips back and forth to retrieve items.


For families picking up students from residence halls for spring break, how much of a student’s belongings should they take home with them? Can students return to pick up more belongings if need be?

March 12, 2020

Because in-person classes are suspended after this Saturday, students who live in University Housing are encouraged to return home or to an off-campus residence during the extended spring break and the additional two weeks while classes are being delivered alternatively (through April 10). The residence halls are not closing. UWM recommends that when students leave for spring break, they bring home vital belongings, electronic devices, medications and other items that may be needed during or beyond the four-week duration. But since residence halls will remain open, students who wish to return to pick up additional items may do so.