All Questions

I heard headsets are available for use with Microsoft Teams. How do I acquire one, and what else should I know about Teams?

April 7, 2020

Headsets were available, but informed by considerations of campus community health, distribution has concluded until further notice.

In lieu of campus-provided headsets, people can still participate in Teams meetings by:

  • using a personally owned headset or smartphone-capable earbud/microphone set. For example, the EarPods included with iPhones have a microphone.
  • downloading the Teams Mobile App on a tablet or mobile device, which typically have built-in audio and video capabilities.
  • installing the Teams Desktop App on a personal computer that is equipped with a built-in microphone, speaker and/or video camera.
  • calling into a Teams meeting via telephone using the call-in information provided in a Teams meeting invitation.

More information on Microsoft Teams is available at the Campus Technology website.

Reminder: Information technology specialists from across campus have put together a detailed guide on how to prepare for working remotely.


If our Summer 2020 semester in-person courses are converted to online courses, will I be assessed the online course fee?

April 6, 2020

Given the uncertainty over what public health guidance might be in place in the future, UWM will continue with an online instructional approach for the Summer 2020 session. There may be exceptions for a small number of courses, and the provost is working with deans to determine which classes must be offered face to face. Ideally they would be scheduled during the latter half of the summer session, subject to public health guidance at that time. UWM hopes to be able to share more information about summer classes, including course fees, soon.


What is the status of summer classes?

April 6, 2020

Given the uncertainty over what public health guidance might be in place in the future, UWM will continue with an online instructional approach for the Summer 2020 session. There may be exceptions for a small number of courses, and the provost is working with deans to determine which classes must be offered face to face. Ideally they would be scheduled during the latter half of the summer session, subject to public health guidance at that time. UWM hopes to be able to share more information about summer classes, including course fees, soon.


Why haven’t I received my shopUWM.com order?

April 6, 2020

UWM’s online branded merchandise and apparel provider, shopUWM.com, has slowed production due to the coronavirus pandemic. Orders can still be placed at shopUWM.com, and they will ship as soon as the order is ready.


Should I wear a mask to reduce the transmission of coronavirus?

April 6, 2020

The Centers for Disease Control now recommends wearing cloth face coverings in public settings where other social distancing measures are difficult to maintain (such as grocery stores and pharmacies). The cloth face coverings recommended are not surgical masks or N-95 respirators. Those are critical supplies that must continue to be reserved for health care workers and other medical first responders. More information about cloth face coverings is available here.


What is the campus access policy for employees for the rest of the Spring 2020 semester?

April 3, 2020

Deans and division heads are working hard to significantly reduce the number of individuals working onsite at our three campuses, consistent with orders from the state and city. As the number of COVID-19 cases continues to rise in Wisconsin, every opportunity for person-to-person contact increases the risk of transmission. Therefore, only those UWM employees who must work onsite for purposes of life, safety and critical infrastructure will be permitted to do so until we are cleared to bring all employees back onsite.

As of April 3 and until further notice, anyone continuing to work onsite at any of UWM’s campuses, whether occasional, part time or full time, must have formal approval to do so from the applicable dean or division head, who must seek approval from one of four UWM leaders. More information can be found by clicking here.

UWM Emergency Management representatives will be monitoring the list of approved individuals and contacting both employees and their supervisors to ensure that they are implementing UWM’s On-Site Essential Employee Work Practices. These required practices are designed to ensure safety for employees who must work onsite.


What is COVID-19 leave and how do I get it?

April 3, 2020

UW System’s COVID-19 leave policy provides paid leave for employees who can’t perform their assigned duties during the COVID-19 pandemic emergency. The policy allows for up to 272 hours of COVID-19 leave from March 17, 2020, through May 1, 2020. It’s available for employees unable to work due to the following:

  • inability to work remotely
  • diagnosed with COVID-19 or experiencing symptoms of COVID-19 and seeking a diagnosis
  • caring for an immediate family member who has a COVID-19 diagnosis, or is experiencing symptoms of COVID-19 and seeking a diagnosis
  • caring for an immediate family member subject to a quarantine or isolation order, or who has been advised to self-quarantine
  • caring for children or elders due to school/care closures

Faculty, academic staff, university staff, limited appointees, employees-in-training, graduate assistants (including teaching assistants, research assistants and program assistants) and temporary employees are eligible for COVID-19 leave, with the approval of campus administration. Employees may enter COVID-19 leave in HRS as they would other types of paid leave, and they should contact their unit’s payroll coordinator with any questions.

Delivery of instruction to students, which is work that can be performed remotely, does not qualify for COVID-19 leave without extraordinary circumstances and the availability of course coverage. Should a faculty member or other instructional staff wish to use COVID-19 leave in lieu of providing instruction, they should check with the dean their school or college to explain the extraordinary circumstances.

It’s important to note that COVID-19 leave will become unavailable after May 1, 2020. For that reason, it is helpful to use COVID-19 leave now instead of vacation, sick leave or another type of paid leave. Information about leave bank processing guidelines is available here. Questions may be sent to hr-covid19@uwm.edu.



Will campus dining facilities be open?

April 3, 2020

Until further notice, Sandburg Restor is the only campus dining facility that remains open. As of Monday, April 6, its hours will be Monday-Friday, 11 a.m.-3 p.m.

The UWM food pantry is open, but because supplies are limited, distribution is restricted solely to UWM students who have no other means of receiving food. Contactless, curbside distribution at the UWM Student Union will take place every Thursday from 11 a.m. to 2 p.m. Patrons will receive a bag with roughly one week’s worth of food. Special bags are available for these dietary restrictions: nut free, gluten free, pork free, vegetarian and vegan. Check back here or at uwm.edu/studentassociation/uwmfcp/ for the most up-to-date information.

 


Because classes are being taught remotely and I’m not on campus, can I get a refund for my segregated fees?

April 2, 2020

Many students have asked about refunds for Spring 2020 segregated fees, noting that they are not on campus to take advantage of the services those fees provide.

Segregated fees provide funding for a wide range of services, including Norris Health Center, University Counseling Services, University Recreation and other student engagement services, including Student Involvement, the Women’s Resource Center, Military and Veterans Resource Center, the Center for Inclusive Excellence and the LGBTQ+ Resource Center. These services are still operating, although they may look a little different right now.

For example, University Recreation is offering online fitness classes and recreation clinics. University Counseling is offering telehealth-based counseling. Many of the aforementioned units, along with the Graduate Student Resource Network and UWM Student Association, are collaborating on a virtual student union, which is a Canvas course where Panthers can connect and build community through discussions, one-on-one conversations and social media.

Segregated fees also pay for maintaining buildings, such as the UWM Student Union, the Klotsche Center and related utility costs. These buildings and services have costs that can’t quickly be reduced, such as heat, maintenance and professional staff. And we want to make sure that the buildings and services are available when students return to campus. For this reason, UW System has determined no UW campus will refund segregated fees for the spring semester.

It’s too soon for us to say whether the COVID-19 situation will continue beyond spring semester or what its total financial impact will be. Although some units are seeing savings with providing online services, others are facing a loss of non-seg fee revenue from things like locker fees, dining and space rentals, which also help support their budgets. And after years of state budget cuts, UWM has little in reserve to cover these losses.

As we look ahead, campus leaders are working with the UWM Student Association to determine adjustments to future segregated fees. If you are concerned about these fees, we encourage you to contact your SA representatives so that your voice will be heard.


Now that classes are online for the rest of the semester and I’ve moved out of student housing, will I get a refund on my housing and dining charges?

April 2, 2020

Housing and dining refunds for students who recently moved out of the residence halls will be processed by the end of April, if not sooner. Students who have credits on their accounts will have checks mailed to their permanent address on record in PAWS.

As of this spring, the Cashier’s Office no longer processes refunds by electronic funds transfer. It is currently processing checks two times per week while maintaining social distancing between employees.

Room reimbursements will be issued for the period from March 23 to May 16 for most students living in residence halls, regardless of the day they move out.

Students who lived in Kenilworth and have since vacated were being billed monthly. They will not be billed in April and May, and they will receive a credit for the period from March 23 to March 31.

Please note that any balances owed to the university will be deducted from housing and dining refunds before checks are issued. University Housing is sending additional information to students with residence hall contracts. You can also visit the University Housing COVID-19 site to contact staff with a question.


What is the status of the Title & Total Compensation Project?

April 2, 2020

Due to the COVID-19 pandemic, the UW System Title & Total Compensation Project has been delayed. Although some behind-the-scenes work on the project will continue, forward-facing work like the manager/employee conversations are on hold. UW System administration will work with institutions’ chief human resources officers to establish a new timeline and communicate again once that is established. More information is available at this UW System link.


How does working remotely affect best practices related to open meetings?

April 2, 2020

Because most UWM employees are working remotely due to the COVID-19 pandemic, UW System has developed guidance on complying with the Wisconsin Open Meetings Law when meeting virtually.

According to that guidance, the organizer of a public meeting that is not face to face must provide the public with an “effective means to observe the meeting that is the equivalent of being present in the room for a face-to-face open meeting.” A line like the following can be added to open meetings notices to satisfy that requirement:

To be held via teleconference/videoconference/virtually at [insert link and/or call-in number].

When using the UWM submission form for open meetings, that information can be entered into the location field, which now includes a prompt to note either a physical location or the conference call/teleconference connection information. Please note there is no character limit for that location field.

The guidance also covers going into closed sessions. Asking participants to leave an open meeting when it goes into closed session depends on the software being used. For Microsoft Teams, you can just ask those who should not stay for closed session to leave. You can confirm by checking if they have left the participant list. You can also view the participant list and remove participants as needed by clicking on “remove participant.”





Have any extensions to complete master’s and doctoral degrees been put in place?

April 1, 2020

The Emergency Time Clock Accommodation for Graduate Students extends the timeline to complete doctoral and master’s degrees by one year for students who entered their programs before or in the Spring 2020 semester. The COVID-19 emergency also will be regarded as an extenuating circumstance for all current doctoral students to request up to one-year extension of the deadline to complete the preliminary examination. For more details on the policy, click here.


Will a credit/no credit grading system be in place for graduate students in the Spring 2020 semester?

April 1, 2020

The Emergency Graduate Grading Accommodation Policy expands the credit/no credit option for graduate students and will apply to eligible courses with letter grades and to courses with satisfactory/unsatisfactory grades. Schools and colleges will identify courses that are ineligible for credit/no credit grading by April 14. Students will be assigned a letter or satisfactory/unsatisfactory grade in each course by the grading deadline of May 21. Graduate students may exercise their option to change a Spring 2020 course to credit/no credit on or before July 3. For more details, see the policy posted here.


What if a student has to miss class due to illness in the Spring 2020 semester?

April 1, 2020

Faculty and instructional staff should relax requirements this semester for doctor’s or health care provider’s notes when a student misses class due to illness. This request is to help relieve pressure on overburdened health care workers. We also ask that instructors do not request notes from students’ parents, as many UWM students live on their own. It is appropriate this semester if a student informs you of an illness to take the student at his or her word.

Faculty and instructional staff are also asked to be flexible with students whose families have been impacted by COVID-19. During this time, students may be caring for loved ones who are ill or otherwise need their support, or contending with other complications related to the pandemic.

Faculty and instructional staff are asked to consider posting this information in their Canvas course announcements.


What adjustments have been made to the vacation carryover policy?

April 1, 2020

Many employees have canceled vacations due to travel restrictions in place for the pandemic. Given the circumstances, UW System will be extending the deadline for employees to carry over vacation from the 2018-19 fiscal year. This means that employees will be able to carry over unused vacation from the 2018-19 fiscal year as well as the current 2019-20 fiscal year into the 2020-21 fiscal year, which begins July 1, 2020.

You can check your vacation balances in the human resources system (HRS). Vacation carried over from the 2018-19 fiscal year currently appears in HRS as “vacation carryover.” Vacation allotted in 2019-20 appears in HRS as “vacation.”

More details about the extension of the deadline to use vacation will be provided when they are available.


Are there training sessions available to learn more about using Microsoft Teams?

March 31, 2020

UWM’s first Microsoft Teams online training class on Friday, March 27, was a success, with 275 faculty and staff members signing up for the session. Campus technologists led a virtual tutorial about the Teams app and the features that can help faculty and staff work remotely.

Another virtual training session is coming up on Thursday, April 2, from noon to 1 p.m. No prior registration is necessary – just go to this Office 365 @ UWM website for more information on how to join. A recording of last Friday’s session is also available on that page.


Are we able to access WEPA printing anywhere on campus?

March 31, 2020

Since July of 2017, UWM students have enjoyed access to Wēpa Print Away print service.

Due to compelling considerations of health, IT staff support capacity and projected reductions in student demand, however, all Wēpa devices on UWM’s campuses in Milwaukee, Waukesha and Washington County have been deactivated.

When circumstances change and Wēpa printing can again be supported at UWM, our community will be promptly apprised.



How will the COVID-19 situation affect faculty members tracking toward tenure?

March 30, 2020

The COVID-19 pandemic has contributed to disruptions in the normal progress of tenure-track faculty in the areas of research, scholarship, teaching and service, and thus toward tenure. Disruption due to the pandemic is a reason for requesting an extension of the tenure clock. Interested tenure-track faculty should submit their request to their dean, who will forward the request to the provost for approval. Because the circumstances are beyond the control of the faculty member, there is a presumption of approval of these requests. Requests for extension of the tenure clock for up to one year due to COVID-19 pandemic should be sent to deans on or before Dec. 23, 2020.


How will the COVID-19 situation affect the probationary period of academic staff who are on track toward indefinite status?

March 30, 2020

Accommodation will be made to extend the probationary period for academic staff on track toward indefinite status. Because the circumstances are beyond the control of the staff member, there is a presumption of approval of these requests. The extensions will be available for individuals who have files due on or before Dec. 31, 2020. A written request for an extension should be made to the Academic Staff Committee chair as well as the chair of the Instructional and Research Academic Staff Review Committee (IRASRC) OR the chair of the Non-Teaching Academic Staff Review Committee (NTASRC). Extensions must be requested by the staff member by Sept. 15, 2020. This extension is not available to individuals with probationary status who have already received a nonrenewal notice for Spring 2020 (as these files were due to the committee prior to the COVID-19 disruption). The extension allows employees to complete the indefinite status appointment process by May 31, 2021. Notification of the extension will be provided to the supervisor/executive committee/dean/division head.


How can I ensure that students on SURF grants who are assisting in my research can continue to do so remotely?

March 30, 2020

If you have an undergraduate SURF student helping you with your research and want the student to remain on payroll while continuing to work at home or remotely, please fill out the quick form on the Office of Undergraduate Research’s website. It only takes a few moments.

Also, the Office of Undergraduate Research (OUR) is proceeding with its Summer SURF Awards process, with a deadline of April 10. If you have an undergraduate that you would like to support as a research assistant this summer, please apply. The OUR will fund the awards in two rounds. The first round will focus on research that can be done under the current restrictions. The second round will then take place as soon as the research restrictions can be lifted.


Will there be any changes to end of semester course evaluations?

March 30, 2020

Due to the profound impact of COVID-19 on Spring 2020 instruction, UWM will not conduct formal course evaluations this semester. Departments and instructors who want to gather student feedback on their course experiences this semester may ask some open-ended questions to obtain the feedback. However, such feedback from this semester should only be sought by the instructor, should remain with the instructor, and must not be used in personnel evaluations of the instructors.



With UWM incorporating a credit/no credit (pass/fail) policy for the Spring 2020 semester, what will happen to my scholarship if I’m required to maintain a certain GPA?

March 30, 2020

Students who have received renewable scholarships from UWM will have their continuing eligibility for the scholarships reviewed at the end of the Spring Term under standard business practices. The unit responsible for administering the scholarship (typically either Financial Aid, or the school/college in which the student is enrolled) will review eligibility on a case-by-case basis.

Even though the interim Emergency Grading Accommodation policy allows for credit/no credit grading, all students will receive a letter grade in each of their Spring 2020 courses by the grade deadline of May 21. Students will have until July 3 to exercise their option to designate each eligible Spring 2020 course to be graded on a credit/no credit basis or to keep the grade they received. Students who earn a C-minus or better in a course may opt for the credit/no credit option for that course.

In the event that a recipient has become ineligible due to academic performance, inability to maintain full-time enrollment or other circumstances, the unit will have the freedom to waive any eligibility requirement as it deems appropriate under the circumstances. Units will be encouraged to review individual circumstances with flexibility and compassion, understanding that UWM, the UWM Foundation and our scholarship donors provide renewable scholarships to help students achieve their academic goals.

Please reach out to the school/college/unit that awarded your scholarship with any specific questions or concerns, or information regarding your individual circumstances. Please remember that if you have received scholarships from external sources (outside of UWM or the UWM Foundation) that incorporate a GPA requirement, you will want to check with the funder directly.


Will UWM move to a credit/no credit grading system for undergraduate students this semester?

March 30, 2020

Many students have asked whether UWM will have a credit/no credit (sometimes called pass/fail) grading policy this semester. The short answer is yes, through the interim Emergency Grading Accommodation policy.

Undergraduate students will receive a letter grade in each of their Spring 2020 courses by the grade deadline of May 21. Students will have until July 3 to exercise their option to designate each eligible Spring 2020 course to be graded on a credit/no credit basis or to keep the grade they received. Students who earn a C-minus or better in a course may opt for the credit/no credit option for that course. The current limitations on the number of courses/credits for the credit/no credit option are being suspended for the spring semester.

By April 14, each school/college will designate a limited number of courses as ineligible for the credit/no credit grading option due to licensing/certification/accreditation requirements. Students can designate classes as credit/no credit by downloading a form and submitting it to their academic advisor as an email attachment from their UWM email account.


When should I apply for financial aid for the Fall 2020 semester?

March 30, 2020

You should apply now. The recommended date to complete the 2020-21 Free Application for Federal Student Aid (FAFSA) to receive maximum consideration was March 1, 2020. If interested in financial assistance and you have not yet applied, you may still do so by going to the FAFSA website.

You may monitor the status of your financial aid file, including information about items that you still need to submit, via your PAWS account. You can review our PAWS tutorials if you need help accessing your account. It is very important that documents are completed in their entirety and consistently with information reported on the FAFSA. Incomplete or inconsistent documents require additional follow-up, slowing the process for everyone.

The Financial Aid, Military Education Benefits, and Student Employment departments are expecting a much higher number of applicants than usual, so submitting all paperwork now will allow adequate time for processing and awards to be provided in a timely fashion.


My income has change significantly due to coronavirus, so can I have my financial aid package reviewed and adjusted?

March 30, 2020

Financial aid eligibility for the 2019-20 academic year (Fall 2019, Spring 2020 and Summer 2020 terms) is based upon 2017 federal tax information as reported on the Free Application for Federal Student Aid (FAFSA). In special situations, schools can also look at 2018 and 2019 federal tax information.

If income has changed in 2020, this would not impact the current 2019-20 academic year. However, it may be taken into account for the 2020-21 academic year (Fall 2020, Spring 2021 and Summer 2021 terms). Per the 2020-21 Special Circumstance Form, we can look at 2018 and 2019 federal tax information or estimated 2020 federal income information. Due to the current economic situation, a large volume of such appeals is anticipated. Therefore, it is extremely important that if a 2020-21 Special Circumstance Form is submitted, all supporting documentation as outlined on the form is provided at the same time and in a timely fashion.



My course could not be converted to online delivery and I had to drop it, so how will this affect my financial aid package?

March 30, 2020

If the class had already begun, it will not impact your eligibility for the current term. However, it may impact your continued eligibility per the Satisfactory Academic Progress (SAP) policy. The campus SAP policy can be found here.

If your class has not yet begun, you might be able to still drop it. In such a case, your financial aid eligibility for the current term would need to be recalculated based upon the appropriate number of credits. Please consult with a financial aid advisor for help with your specific circumstances. You also may want to consult with your academic advisor to see if there is another course starting mid-semester that you could add to maintain enrollment in a certain number of credits.



Has the deadline to pay the new student fee been extended?

March 30, 2020

For the $250 new student confirmation fee, the deadline to pay the $150 deposit is May 1, 2020. The remaining $100 portion is charged when your tuition posts in July. The deadline for these fees is not being extended, but they do not incur interest. The $150 new student confirmation deposit must be paid before you can register for orientation. We encourage you to pay the deposit as soon as possible so you can attend orientation early in the summer and select your classes.


Will I receive a refund for the graduation fee if I no longer plan to graduate this semester?

March 30, 2020

Students who no longer plan to graduate will not receive a refund for the $40 graduation fee. However, students who have paid this fee will not be required to pay it again during the semester when they do graduate. The fee is only charged once per student.

The graduation fee is required of students who apply for graduation regardless of whether they participate in the commencement ceremony. The fee goes toward processing expenses, commencement, diplomas, diploma covers and mailing. Please note that when you pay the graduation fee, funds will first be applied to any fines on your PAWS account, so double-check that you don’t have any outstanding library, parking or other fines.

Also note that the graduation fee does not cover the cost of your cap and gown, which involves a separate ordering and payment process.




I was an online student before the campuswide shift to online instruction. Will I get a refund for my online fees?

March 30, 2020

No. Students who started the semester online paid online course fees to help fund the digital infrastructure associated with those courses, while students who initially enrolled in face-to-face courses paid more segregated fees to support several on-campus resources. Although we seek to provide an equitable learning experience with this midyear conversion, we are not imposing additional online course fees for courses that moved to remote instruction due to the disruption. We also are not reducing segregated fees for students who are now taking online courses. All students paid fees associated with their courses to help fund the services and infrastructure of the campus.



When is the last day to apply for financial aid for the Spring 2020 semester?

March 30, 2020

As the Spring 2020 semester is coming to an end, it is extremely important that students still interested in pursuing financial aid options act immediately. Due to federal regulations, all paperwork must be processed no later than the last day of the Spring 2020 term. Therefore, if you still need to compete your Free Application for Federal Student Aid (FAFSA), submit additional requested information, or apply for loans, you should do so no later than April 10, 2020. This will allow time for processing. If you have questions, please contact the Financial Aid Office at finaid@uwm.edu.


Can I still enroll for summer or fall courses if I have an outstanding balance at UWM?

March 30, 2020

UWM has temporarily increased the enrollment balance limit for Summer and Fall 2020 terms to $2,500. Students with an outstanding balance of up to $2,500 can sign up for courses while continuing to pay off their balance. If you would like to enroll in courses but can’t pay off your balance, please contact the Accounts Receivable Office at bursar@uwm.edu to schedule a time to talk to a staff member and explore payment options. If you need to enroll for summer or fall classes but have not reviewed and signed a UWM credit agreement in PAWS, please visit UWM’s One Stop website for instructions.



I am in a course that begins mid-semester and no longer want to take it. Can I receive a refund?

March 30, 2020

Please review the UWM interactive add/drop calendar here. Select the appropriate term (Spring 2020) and session (which you can find on your PAWS schedule) to see the deadlines for dropping your courses to receive a full or partial refund for the course. Note that any deadlines falling within the extra week spring break, March 23-27, 2020, have been extended by one week. Please know that dropping courses within the plateau (for example, from 18 to 15 credits, or from 15 to 12 credits) may not result in a tuition reduction. We also encourage you to consult with Financial Aid to determine if a reduction in credits will result in a recalculation of your financial aid award package (which could result in you having to return a portion of your financial aid award). Email finaid@uwm.edu to talk to a financial aid advisor.


I don’t have the equipment to complete my courses. Can I drop my courses and receive a refund for tuition?

March 30, 2020

Please first consult with your instructor and the Dean of Students Office to see if we can help you get the necessary equipment or accommodations for you to complete your coursework. Email dos@uwm.edu to connect with a DOS staff member. Our goal is to help you be successful. The Dean of Students Office reviews tuition appeals for students who experience extraordinary circumstances beyond their control. Appeals are reviewed on a case by case basis and many factors are considered. To appeal tuition charges for dropped courses, go to this webpage. Please include supporting documentation with your request.


I am experiencing a medical emergency or hospitalization and need to drop my classes. Can I receive a refund for tuition?

March 30, 2020

Please first consult with your instructors or academic advisor to see if there is any possibility to make up assignments or receive an incomplete (which gives students extra time to finish the course and receive a letter grade). Students who have extraordinary circumstances beyond their control, such as medical emergencies, can request a tuition appeal with the Dean of Students Office. To submit a request, first work with your academic advisor to drop your course. After you have dropped your courses, go to this webpage to complete a request. Please include supporting documentation with your request.



What is happening with campus parking permits for the garages?

March 30, 2020

Effective Tuesday, March 31, all faculty/staff parking permits will be canceled and payroll deductions will be stopped. If your vehicle is still in a garage beyond March 31, you’ll need to press the help button at the garage exit to be let out. Employees may park on campus surface lots for free. If you would like to continue parking in one of the garages and continue your payroll deduction, you must make a written request to uwmpark@uwm.edu and get approval from Transportation Services.

For employees and students with semester and annual permits that were paid in advance, prorated balances will be refunded to credit cards upon request here. Due to high volume, it could take up to four weeks before the credit appears on your credit card account.


What is the status of campus parking for the rest of the spring semester?

March 30, 2020

Parking in campus lots will be free for the rest of the spring semester. Effective Tuesday, March 31, all faculty/staff parking permits will be canceled and payroll deductions will be stopped. If your vehicle is still in a garage beyond March 31, you’ll need to press the help button at the garage exit to be let out. If you would like to continue parking in one of the garages and continue your payroll deduction, you must make a written request to uwmpark@uwm.edu and get approval from Transportation Services.

For employees and students with semester and annual permits that were paid in advance, prorated balances will be refunded to credit cards upon request here. Due to high volume, it could take up to four weeks before the credit appears on your credit card account.



Now that I’m working remotely, what are my obligations under Wisconsin public records law?

March 27, 2020

All communications and documents created by employees that relate to university business are subject to public records law regardless of where employees are working. Records created in Microsoft Teams, such as chats and recordings, are records. Work-related communications and documents created on non-university platforms (text message, Slack, etc.) are also subject to public records law. For more information, please see this webpage.


Will spring 2020 commencement still be held?

March 27, 2020

Although UWM has made the extremely difficult decision to not hold May 17 in-person ceremonies for spring 2020 commencement, UWM is actively seeking future dates to hold in-person commencements for the Class of 2020. No dates have been determined, but possibilities include adding ceremonies in October or November, or expanding the already-planned Dec. 20 ceremonies. For May, UWM schools and colleges are considering what limited, interim and virtual recognition within academic unites might entail.

It is important to note that eligible graduates will still graduate on time, as there is no postponement of their actual graduation, only the ceremonies celebrating it. Eligible graduates should apply for graduation in the normal manner here. Students who fulfill the requirements will still earn their degree and receive their diploma.

Students who have already purchased caps and gowns for the May 17 ceremonies will have the option of keeping them or returning them for a refund. Refunds are being processed through this website, which also has information about how to have items previously scheduled for campus pickup to be directly shipped to your home address.


What is the status of the Teams Calling Project that involved transferring UWM telephone service to Microsoft Teams?

March 27, 2020

Because of coronavirus-related campus technology needs and AT&T-associated delays, the timeline for proceeding with the Teams Calling Project has been delayed.

Earlier this year, UWM faculty and staff received updates regarding the Teams Calling Project and transferring UWM telephone service to Microsoft Teams. Plans called for faculty and staff to receive Teams phone numbers on April 2. Plans also called for providing Teams phone numbers and the transfer of existing phone lines to continue throughout the summer.

The April timeframe for Teams phone number provisioning has been postponed. Project updates will be posted at this website.


Have there been any changes to how the UWM Help Desk operates?

March 27, 2020

UWM’s Help Desk will be using a new Microsoft Teams phone system to answer incoming calls from the campus community. Callers will hear an introductory message and then choose an option to route their call to the Help Desk or the Classroom hotline.

Faculty, staff and students can continue to contact the UWM Help Desk through the usual methods (calling 414-229-4040, emailing helpdesk@uwm.edu or visiting uwm.edu/help). All issues will continue to be handled according to the order they are received and the urgency of the issue. Help Desk personnel ask for your continued patience during this time, as they navigate a new working environment and acclimate themselves to new tools.


What does it mean to “self-monitor”?

March 26, 2020

You should monitor yourself for a fever by taking your temperature twice a day and be alert for coughing or difficulty breathing. If you develop any of these symptoms, you should self-isolate and contact your health care provider by phone immediately. The Wisconsin Department of Health has additional information here.


How long do people have to be self-quarantined or self-isolated?

March 26, 2020

This will depend on the reason a person is self-quarantined. People who are self-quarantined/self-isolated can stop once their health care provider or public health official tells them they can. New guidelines become available every day, taking into account the limited test availability. The duration of self-quarantine for those returning from an affected area is 14 days.


What support is available for a student who is self-quarantining in University Housing?

March 26, 2020

University Housing is implementing additional social-distancing protocols as residents move out of the residence halls. Because there is community spread within Milwaukee County, it is especially important that students who are remaining on campus plan now in the event that they are asked to self-quarantine by a health professional or public health official. This includes provisions such as keeping a supply of needed medications and being prepared to start distance learning on March 30. Additional details are available to students remaining in University Housing.




What assistance is being providing to UWM student employees unable to continue working because of the coronavirus-related campus changes?

March 26, 2020

UWM is providing a one-time COVID-19 leave payment to all active student hourly workers who have logged hours on or since Feb. 1, 2020. Students who qualify will receive $100 per week for two weeks – a total of $200. The payment will be effective for the April A payroll, which begins Sunday, March 29, ends Saturday, April 11, and pays Thursday, April 23. Student workers who have logged hours during the April A pay period will receive this payment in addition to their logged hours during the same pay period. This is a one-time action designed to help student employees who have not been able to continue their jobs. UWM continues to advocate to federally elected officials for student assistance.



What should I do if I have had direct or indirect contact with a person diagnosed with or being evaluated for COVID-19?

March 26, 2020

People should follow all guidelines that have been provided by their local and state public health officials. They should monitor themselves for fever, cough and shortness of breath, and if they develop symptoms, call their health care provider for advice. UWM employees should call their personal health care provider. Students can contact either their personal health care provider or the Norris Health Center at 414-229-4716. Call ahead before going to a clinic, urgent care or an emergency room.



I understand a UWM employee tested positive for coronavirus. How will people know if they were in close contact with the person?

March 26, 2020

The Milwaukee Health Department conducts tests for coronavirus, and with a positive test, it begins a contact investigation. Using information gathered during this investigation, local or state health departments notify people it determines are at risk. Local health departments are following state and federal public health guidelines related to contact investigations.


Will the UWM food pantry be open?

March 26, 2020

The UWM food pantry is open, but because supplies are limited, distribution is restricted solely to UWM students who are in need of food. Contactless, curbside distribution at the UWM Student Union will take place every Thursday from 11 a.m. to 2 p.m. Patrons will receive a bag with roughly one week’s worth of food. Special bags are available for these dietary restrictions: nut free, gluten free, pork free, vegetarian and vegan.

For the safety of patrons and food pantry staff members, patrons are asked to please follow the following protocol.

Distribution will take place at the UWM Student Union doors facing the circle drive off East Kenwood Boulevard. After arriving, patrons should knock on the far left door. If nobody is present, they can call 414-416-7574. A food pantry staff member will enter the vestibule area between the two sets of doors. Patrons will need to show their ID to the staff member, then step back into the box drawn on the ground. Patrons will be asked if they have any special dietary restrictions. The staff member will retrieve a prepackaged bag of food, set it on a table outside the door, then go back inside. Patrons must wait until the door closes completely, then they may take the bag from the table and leave.

Anyone who wants to donate to the food pantry can do so using the pantry’s Amazon wishlist and have items sent to 2200 E Kenwood Blvd., ATTN: Food Center & Pantry, Milwaukee, WI 53211. Or you can donate money online.

Check back here or at uwm.edu/studentassociation/uwmfcp/ for the most up-to-date information.


Will the Norris Health Center be able to test for coronavirus?

March 26, 2020

The Norris Health Center is not testing for coronavirus at this time. The Milwaukee Health Department Laboratory is prioritizing tests from hospitals and long-term care facilities. Coronavirus testing in Wisconsin and elsewhere remains limited due to the high volume of requests and limited number of tests and test analysis capacity. More information will be provided as it becomes available.


Have there been any confirmed cases of COVID-19 at UWM?

March 26, 2020

Yes. The City of Milwaukee Health Department has confirmed one case of COVID-19 in a UWM employee. There will likely be more. However, as of this week, the spread of the virus in Milwaukee County can no longer be traced to individuals, and thus, the public health guidance does not provide details about the identity of people who have been infected. Because almost all students and employees are not on campus, they should follow information related to COVID-19 through their local health departments, which execute state and federal public health guidelines.


Can I still drop a class?

March 26, 2020

Yes. The deadline to withdraw from semester-length courses has been extended by one week — to Sunday, April 12, at 11:59 p.m. Those who withdraw would receive a “W” on their transcript for the dropped course(s). There is no impact on the GPA. However, it’s recommended students speak with their academic advisor before making any decisions. It’s also recommended that students receiving financial aid should consult with the financial aid office to see how a drop or withdrawal might affect their financial aid package. There are no refunds this far into the semester.


What resources are available to help instructors who are moving their courses online?

March 26, 2020

Many resources are available to help faculty and staff with the transition to teaching online or through alternate means of instruction.

Center for Excellence in Teaching and Learning

  • Sign up here for workshops offered daily through Sunday, March 29.
  • Daily online question-and-answer sessions begin on Monday, March 30. These informal, one-hour sessions will be held twice a day, with no formal agenda. Feel free to attend the full session or just a portion. Click here to sign up.
  • Connect with colleagues virtually in the Online Teaching Partnership Program. CETL will connect you with a partner based on interest in the type of online instruction. (Click here for more information on asynchronous and synchronous delivery.) All levels of expertise are welcome. Complete this form if interested.

CETL is also available for support every day from 9 a.m. to 4:30 p.m. through Sunday, March 29 through email at cetl@uwm.edu or Microsoft Teams at https://uwm.edu/cetl/teams/. Normal hours are weekdays from 9 a.m. to 4:30 p.m.

EdX

This free edX course, which is the result of a UWM partnership with two other institutions has already drawn nearly 700 people from more than 90 countries. The weekly course began on March 16, but anyone is welcome to join at any time, and all sessions are recorded.

Other resources

  • Instructors can find tips, guides and links to more information at the websites for CETL, and the Division of Academic Affairs.
  • Information technology specialists from across campus have complied an extensive guide on how to prepare for working remotely.



How has the coronavirus situation affected sponsored research programs at UWM?

March 24, 2020

With some exceptions, UWM’s research laboratories are shutting down or in the process of moving online if possible. For critical lab operations, no more than two people will occupy a lab at one time. Because each grant-funding organization is issuing it’s own guidance, the UWM Office of Research has compiled a list of resources at this website. It is updated several times daily.




Will I be able to get into the Klotsche Center to retrieve items left in my locker?

March 24, 2020

For the safety of the campus community, the Klotsche Center is currently closed until further notice. As a result, no access is permitted for retrieving items from lockers. Once a determination is made regarding the duration of the closing, the center will provide information on the steps and timeline for retrieving items.


Can I still get a fob for dual authentication with my university computer accounts?

March 23, 2020

At this time, employees are being encouraged to use their iOS or Android device to facilitate dual authentication, officially known as multifactor authentication. To do so, they need to follow they steps for enrolling their device in the multifactor authentication program, and details about enrollment and the program can be found here. If employees don’t have access to an iOS or Android device, they’re asked to contact the Help Desk to discuss alternative methods. New employees have 14 days to enroll in multifactor authentication once their ePantherID is activated, and it’s important they contact the Help Desk with any issues prior to the end of the 14-day enrollment period.




What is the status of the 2020 UWM Alumni Awards Evening?

March 23, 2020

The 2020 UWM Alumni Awards Evening has been rescheduled for Friday, Oct. 16, at the Pfister Hotel. It was originally scheduled for April 3, but UWM has suspended all university-sponsored and Alumni Association events.



Can we still use the computer labs in Enderis Hall?

March 23, 2020

The computer labs in Enderis Hall are closed until further notice. Campus Technology support is working with school and college stakeholders to identify instructional lab needs, which may include making the labs available remotely for online instruction.


If I do not have available leave to remain in paid status during a self-quarantine, may I use an unpaid leave?

March 23, 2020

Yes, employees are able to use an unpaid leave during a self-quarantine. Employees are encouraged to contact the Office of Human Resources to gain understanding of the consequences of using an unpaid leave.

However, UW System’s COVID-19 leave policy provides paid leave for employees who can’t perform their assigned duties during the COVID-19 pandemic emergency. The policy allows for up to 272 hours of COVID-19 leave from March 17, 2020, through May 1, 2020. It’s available for employees unable to work due to the following:

  • inability to work remotely
  • diagnosed with COVID-19 or experiencing symptoms of COVID-19 and seeking a diagnosis
  • caring for an immediate family member who has a COVID-19 diagnosis, or is experiencing symptoms of COVID-19 and seeking a diagnosis
  • caring for an immediate family member subject to a quarantine or isolation order, or who has been advised to self-quarantine
  • caring for children or elders due to school/care closures

Faculty, academic staff, university staff, limited appointees, employees-in-training, graduate assistants (including teaching assistants, research assistants and program assistants) and temporary employees are eligible for COVID-19 leave, with the approval of campus administration. Employees may enter COVID-19 leave in HRS as they would other types of paid leave, and they should contact their unit’s payroll coordinator with any questions.

Delivery of instruction to students, which is work that can be performed remotely, does not qualify for COVID-19 leave without extraordinary circumstances and the availability of course coverage. Should a faculty member or other instructional staff wish to use COVID-19 leave in lieu of providing instruction, they should check with the dean their school or college to explain the extraordinary circumstances.

It’s important to note that COVID-19 leave will become unavailable after May 1, 2020. For that reason, it is helpful to use COVID-19 leave now instead of vacation, sick leave or another type of paid leave. Information about leave bank processing guidelines is available here. Questions may be sent to hr-covid19@uwm.edu.


What if my children’s school or daycare provider is closed and I have no one else to take care of my children?

March 23, 2020

UWM is considering a variety of options for faculty, staff and student employees. It’s important for you to talk to your supervisor as soon as possible about your options, given your duties at UWM. If you will not be working, you may request to use paid leave time (including COVID-19 leave) or choose to utilize unpaid leave. You can also talk to your supervisor about the possibility of a flexible work schedule.


If I am advised by my physician or public health authorities to self-quarantine and not to come to work, will I be paid or must I use sick leave?

March 23, 2020

You should contact your supervisor about the advice received and request the time off. Your supervisor may require medical documentation from you in accordance with normal leave policies. However, supervisors are encouraged to be flexible about requiring such documentation.

UW System’s COVID-19 leave policy provides paid leave for employees who can’t perform their assigned duties during the COVID-19 pandemic emergency. The policy allows for up to 272 hours of COVID-19 leave from March 17, 2020, through May 1, 2020. It’s available for employees unable to work due to the following:

  • inability to work remotely
  • diagnosed with COVID-19 or experiencing symptoms of COVID-19 and seeking a diagnosis
  • caring for an immediate family member who has a COVID-19 diagnosis, or is experiencing symptoms of COVID-19 and seeking a diagnosis
  • caring for an immediate family member subject to a quarantine or isolation order, or who has been advised to self-quarantine
  • caring for children or elders due to school/care closures

Faculty, academic staff, university staff, limited appointees, employees-in-training, graduate assistants (including teaching assistants, research assistants and program assistants) and temporary employees are eligible for COVID-19 leave, with the approval of campus administration. Employees may enter COVID-19 leave in HRS as they would other types of paid leave, and they should contact their unit’s payroll coordinator with any questions.

Delivery of instruction to students, which is work that can be performed remotely, does not qualify for COVID-19 leave without extraordinary circumstances and the availability of course coverage. Should a faculty member or other instructional staff wish to use COVID-19 leave in lieu of providing instruction, they should check with the dean their school or college to explain the extraordinary circumstances.

It’s important to note that COVID-19 leave will become unavailable after May 1, 2020. For that reason, it is helpful to use COVID-19 leave now instead of vacation, sick leave or another type of paid leave. Information about leave bank processing guidelines is available here. Questions may be sent to hr-covid19@uwm.edu.


If I am required to self-quarantine, may I use sick leave in order to remain in paid status, even if I am not exhibiting acute respiratory illness or flu-like symptoms or am not otherwise ill?

March 23, 2020

UW System’s COVID-19 leave policy provides paid leave for employees who can’t perform their assigned duties during the COVID-19 pandemic emergency. The policy allows for up to 272 hours of COVID-19 leave from March 17, 2020, through May 1, 2020. It’s available for employees unable to work due to the following:

  • inability to work remotely
  • diagnosed with COVID-19 or experiencing symptoms of COVID-19 and seeking a diagnosis
  • caring for an immediate family member who has a COVID-19 diagnosis, or is experiencing symptoms of COVID-19 and seeking a diagnosis
  • caring for an immediate family member subject to a quarantine or isolation order, or who has been advised to self-quarantine
  • caring for children or elders due to school/care closures

Faculty, academic staff, university staff, limited appointees, employees-in-training, graduate assistants (including teaching assistants, research assistants and program assistants) and temporary employees are eligible for COVID-19 leave, with the approval of campus administration. Employees may enter COVID-19 leave in HRS as they would other types of paid leave, and they should contact their unit’s payroll coordinator with any questions.

Delivery of instruction to students, which is work that can be performed remotely, does not qualify for COVID-19 leave without extraordinary circumstances and the availability of course coverage. Should a faculty member or other instructional staff wish to use COVID-19 leave in lieu of providing instruction, they should check with the dean their school or college to explain the extraordinary circumstances.

It’s important to note that COVID-19 leave will become unavailable after May 1, 2020. For that reason, it is helpful to use COVID-19 leave now instead of vacation, sick leave or another type of paid leave. Information about leave bank processing guidelines is available here. Questions may be sent to hr-covid19@uwm.edu.


Why am I not getting email updates on coronavirus planning from the chancellor?

March 22, 2020

You might have opted out of emails from the chancellor (or others) without realizing it. The good news is that you can opt back in.

The easiest way to do this is by finding an old email from the chancellor (or other sender) in your archive. In the footer of that email, click on “Manage Your Preferences.” That will open a Manage Preferences Form that you can use to opt back in.

For more detailed instructions, see option 2 on this page.


How can I help our UWM food pantry during this time when many students and other members of the UWM community may be in need?

March 21, 2020

There are several ways to help:

  • Donate through the UWM Foundation: Head to UWM.edu/give, click “Give Now” and select “UWM Food Pantry.” This ensures your donation goes directly to the Food Pantry.
  • The food pantry has set up an Amazon wishlist also for those wishing to order much-needed supplies to help out during the COVID-19 crisis.
  • From time to time the Food Pantry will be posting high need items on social media. Folks can just order from their own Amazon account and have it delivered to 2200 E Kenwood Blvd., ATTN: Food Center & Pantry, Milwaukee, WI 53211.

Items currently most needed are:

  • Menstrual products
  • Toilet paper
  • Laundry detergent
  • Ready-to-eat meals
  • Deodorant
  • Spices and cooking oils
  • Culturally affirming foods
  • Toothpaste and toothbrushes
  • Shelf-stable milk products
  • Canned fruits, beans, soups, peas, corn and potatoes
  • Canned chicken & tuna
  • Peanut butter and jelly
  • Pasta and sauce
  • Snacks (granola bars, nuts, chips)
  • Cereal
  • Rice
  • Soap, shampoo and conditioner
The UWM food pantry is open, but because supplies are limited, distribution is restricted solely to UWM students who are in need of food. Contactless, curbside distribution at the UWM Student Union will take place every Thursday from 11 a.m. to 2 p.m. Patrons will receive a bag with roughly one week’s worth of food. Special bags are available for these dietary restrictions: nut free, gluten free, pork free, vegetarian and vegan. Check back here or at uwm.edu/studentassociation/uwmfcp/ for the most up-to-date information.


Where can I get help and assistance related to COVID-19?

March 20, 2020

Individuals who a personal health concern should contact their personal healthcare provider.

If you have general questions, here are some hotlines and websites that can help:

Students and employees who live in different states can contact state and local health care agencies in their states. They also can find their local 211 resources here.

 

 



What is the status of UWM’s Summer 2020 study abroad programs?

March 20, 2020

The university is canceling all 18 faculty-led Summer 2020 study abroad programs. Programs to France, Germany, Italy, Japan and Spain had already been canceled March 11. We are now canceling remaining programs to Austria, the United Kingdom, Ireland, the Dominican Republic, Poland, Thailand and Vietnam. This decision is based on the U.S. Department of State’s recently issued Level 4 global travel advisory, which has no defined end date. The university is also canceling a planned seminar for 18 students to the United Nations in New York City, which was scheduled to start at the end of May.


How will tutoring be handled after classes move online?

March 20, 2020

The Student Success Center will offer tutoring live, online through Blackboard Collaborate Ultra. Check your email for detailed instructions and log in to your Canvas account to find the options available for your courses. The SSC also offers students access to NetTutor for additional or afterhours online support.

The College of Engineering & Applied Science’s new Tutoring Center for math, physics and engineering courses will also move online March 30, and no appointment is necessary.

The Writing Center continues to offer one-on-one, real-time online writing assistance to all UWM students, including hours during the extended spring break. Students may choose to text back and forth with a tutor or use audio/video options. Appointments required.


Will UWM counseling services still be available to students after the switch to online classes?

March 20, 2020

University Counseling Services halted in-person services on Wednesday, March 18. Clients with previously scheduled visits are being contacted for alternative options. For mental health crises during regular business hours, call 414-229-4133 for a consultation. See uwm.edu/norris/counseling.

Also, University Counseling Services offers these tips for coping with coronavirus concerns.

The federal Substance Abuse and Mental Health Services Administration operates a help phone line for those in emotional distress related to a disaster who would like to speak with someone. The number is 800-985-5990, or text TalkWithUs to 66746.


Will studios in the School of Architecture & Urban Planning be accessible?

March 20, 2020

UWM is strictly limiting most onsite, non-essential operations on all three campuses. The School of Architecture & Urban Planning building is closed to students. Arrangements are being made for people who need to access their studios to retrieve personal items, and detailed information about that process will be forthcoming. SARUP has developed a webpage that is being updated with other details as they come available. Fully online class delivery will begin March 30.


Will studios in Peck School of the Arts be open for students and faculty?

March 20, 2020

UWM is strictly limiting most onsite, non-essential operations on all three campuses. Peck School of the Arts buildings will be closed to students as of Friday, March 20, at 3 p.m. Anyone needing to pick up projects or equipment will be able to do so on a scheduled basis during the week of March 23-27, and detailed information about that process is pending. Peck faculty are working to create alternative online learning experiences for all students while seeking ways to address the highly specialized nature of PSOAs curricula. Plans will be communicated with students as soon as possible. Fully online class delivery will begin March 30.


Is it recommended to find alternate housing during this time?

March 20, 2020

With the move to online instruction for the rest of the semester, students living in residence halls have been encouraged to return home or move to an off-campus residence. Residence halls will remain open for students approved to stay, including those who are not able to return home or have other reasons for remaining on campus. Thus, very limited services in the residence halls will remain available. All residents will receive communication from University Housing on other details.


What happens to students living in campus housing if we start seeing confirmed coronavirus cases on campus?

March 20, 2020

With the move to online instruction for the rest of the semester, students living in residence halls have been encouraged to return home or move to an off-campus residence. Residence halls will remain open for students approved to stay, including those who are not able to return home or have other reasons for remaining on campus. Thus, very limited services in the residence halls will remain available. All residents will receive communication from University Housing on other details.




I need to declare my major and talk to my advisor. Will the campus still be open for these purposes?

March 20, 2020

Academic buildings are closed, and employees are working remotely. All advisor meetings and appointments will be done via phone calls or Microsoft Teams video conferencing. Advisors will conduct outreach to students. To email your advisor, log into PAWS and click on your advisor’s name/details in “Your Student Center.” The reply from your advisor will come to your UWM email address (Office 365 account).



Will UWM continue to hold placement testing for high school students?

March 20, 2020

Placement testing sessions for the fall semester have been cancelled, and alternate means of placement will be used. Students who feel they have not been placed accurately will have the opportunity to take a placement test when they arrive for fall semester.


Is UWM adjusting payment deadlines in response to the COVID-19 crisis?

March 20, 2020

In response to the COVID-19 public health crisis and its impacts to UWM students and families, UWM has extended the Spring 2020 payment deadline. UWM will not assess late payment fees or interest charges from March 20 to  June 2, 2020. We are committed to working with our students and families to the best of our ability through these challenging times.

Students who cannot make payments on time are encouraged to contact the Bursar’s Office at bursar@uwm.edu. UWM will continue to monitor this issue as events develop.

  • Should you have any questions regarding billing dates, please contact the Bursar’s Office via email at bursar@uwm.edu.
  • Questions about your financial aid can be directed to finaid@uwm.edu.
  • Questions pertaining to University Housing or meal plans can be directed to university-housing@uwm.edu.
  • Other questions should be directed to the Dean of Students at dos@uwm.edu.

I’m a student who is not very familiar with Canvas for online learning. How can I prepare for online classes when they start?

March 20, 2020

UWM will have 40 peer mentors available to work with students who need help acclimating to Canvas. All first-year students have a peer mentor. That mentor will reach out beginning next week, or first-year students can reach out to their peer mentor. Non-first-year students can reach out to the Student Success Center at ssc@uwm.edu and we will connect any student to a peer mentor or academic skills tutor.

In addition, the Center for Excellence in Teaching and Learning has posted a helpful guide for how to be a successful online student.




I am an international student and am planning to leave the U.S. Can I get a travel signature before I return home?

March 19, 2020

We are not currently able to sign travel signatures in person. We will be in contact with all students with instructions on requesting a new I-20 with a travel signature mailed to you before your return to the U.S. If you plan to return to your home country, please let us know when you’ve arrived safely by emailing isss@uwm.edu. We will ensure that you have the documents you need to request re-entry to the US.





I’m traveling to a country with a Level 3 warning because of terrorism, not coronavirus? Will I still have to self-quarantine after traveling?

March 19, 2020

No. However, it is worth being aware that international travel guidance continues to evolve, including the underlying reasons for a country having a Level 3 warning. You need to self-quarantine for 14 days if you’ve traveled to countries with widespread transmission according to the CDC and/or traveled in the United States to states with sustained community transmission. All travelers should self-monitor for fever, cough and difficulty breathing.

The list of countries impacted includes China, Iran, South Korea, Japan, as well as the United Kingdom and most of Europe.

The list of states includes Illinois, California, New York and Washington. (To find the list of states: visit this CDC page; after the U.S. map, click the States + bar to reveal the state list; look under the Community Transmission column for states marked yes. As of noon, March 14, the states with verified community transmission are: California, New York, and Washington.) The Centers for Disease Control and Prevention updates this information daily.

On March 19, the U.S. State Department warned that Americans should not travel anywhere internationally.


Under what circumstances will I have to self-quarantine after traveling internationally?

March 19, 2020

You need to self-quarantine for 14 days if you’ve traveled to countries with widespread transmission according to the CDC and/or traveled in the United States to states with sustained community transmission. All travelers should self-monitor for fever, cough and difficulty breathing.

The list of countries impacted includes China, Iran, South Korea, Japan, Ireland and Malaysia, as well as the United Kingdom and most of Europe.

As of March 19, all of parts of more than 20 states are on the list. (To find the list of states: visit this CDC page; after the U.S. map, click the States + bar to reveal the state list; look under the Community Transmission column for states marked yes.) The Centers for Disease Control and Prevention updates this information daily.

On March 19, the U.S. State Department warned that Americans should not travel anywhere internationally.


Will the libraries be open during spring break?

March 19, 2020

Libraries at all three UWM campuses closed at 5 p.m. today (March 19) until further notice.

Access to online databases, articles and e-books continues uninterrupted, and many additional publishers are providing free, online access to their content during the coronavirus pandemic.

Reference support is available online. Interlibrary loan service has been disrupted by the pandemic, and it’s recommended that faculty submit requests for digital delivery of portions of books, rather than complete, physical editions of books. See the Libraries’ Coronavirus Update page for the most complete and current information.


Have the hours changed for campus buildings?

March 19, 2020

As of March 18, UWM began strictly limiting most onsite, non-essential operations on all three campuses. This includes closing most offices and services that are open to walk-in traffic and having staff provide services remotely when they can do so. Please note that our campuses are not closed. Indeed, some employees will continue to provide critical in-person services, such as caring for students living in our residence halls, providing core IT and networking services to campus, maintaining academic research programs, providing library services, continuing payroll operations and providing security for those accessing campus.

Academic buildings were locked on March 18. For the remainder of the semester, they will be accessible only to individuals with keys or other access to unlock the building. Accommodations are being made for employees engaged in research to maintain access to labs and other needed facilities. If there are special needs for unlocking a building, individuals should contact UWM Police at 414-229-4627. Those individuals will need to have appropriate employment permissions to enter the building, and those employees should be prepared to show University ID.

The Klotsche Center, including all athletics practice and training areas, and the UWM Student Union closed at noon on March 18.

Libraries at all three UWM campuses closed at 5 p.m. on March 19.

The Norris Health Center will continue in-person medical services to students, and the dispensary will be open. All students must call in advance, (414) 229-4716, for any services.

We will update this post with any changes or exceptions.


What if all of someone’s classes get pushed online – will the person get refunded for some of his housing plan’s money if they choose to go live with their family?

March 19, 2020

Housing and dining refunds for students who recently moved out of the residence halls will be processed by the end of April, if not sooner. Students who have credits on their accounts will have checks mailed to their permanent address on record in PAWS.

As of this spring, the Cashier’s Office no longer processes refunds by electronic funds transfer. It is currently processing checks two times per week while maintaining social distancing between employees.

Room reimbursements will be issued for the period from March 23 to May 16 for most students living in residence halls, regardless of the day they move out.

Students who lived in Kenilworth and have since vacated were being billed monthly. They will not be billed in April and May, and they will receive a credit for the period from March 23 to March 31.

Please note that any balances owed to the university will be deducted from housing and dining refunds before checks are issued. University Housing is sending additional information to students with residence hall contracts. You can also visit the University Housing COVID-19 site to contact staff with a question.


If I finish the semester taking classes online from my permanent home, will I get a refund for my housing and dining fees?

March 19, 2020

Housing and dining refunds for students who recently moved out of the residence halls will be processed by the end of April, if not sooner. Students who have credits on their accounts will have checks mailed to their permanent address on record in PAWS.

As of this spring, the Cashier’s Office no longer processes refunds by electronic funds transfer. It is currently processing checks two times per week while maintaining social distancing between employees.

Room reimbursements will be issued for the period from March 23 to May 16 for most students living in residence halls, regardless of the day they move out.

Students who lived in Kenilworth and have since vacated were being billed monthly. They will not be billed in April and May, and they will receive a credit for the period from March 23 to March 31.

Please note that any balances owed to the university will be deducted from housing and dining refunds before checks are issued. University Housing is sending additional information to students with residence hall contracts. You can also visit the University Housing COVID-19 site to contact staff with a question.




Will the campus still be open for other academic purposes, like the library, advising or research?

March 19, 2020

Academic buildings were locked on March 18. For the remainder of the semester, they will be accessible only to individuals with keys or other access to unlock the building. If you do not have a key or access card but need to get into a research lab, music studio or other facility on a regular basis for work, please contact your supervisor to arrange access.

If there are other special needs for unlocking a building, individuals should contact UWM Police at 414-229-4627. Those individuals will need to have appropriate employment permissions to enter the building, and those employees should be prepared to show University ID.

Libraries at all three UWM campuses closed at 5 p.m. today (March 19) until further notice.

Access to online databases, articles and e-books continues uninterrupted, and many additional publishers are providing free, online access to their content during the coronavirus pandemic.

Reference support is available online. Interlibrary loan service has been disrupted by the pandemic, and it’s recommended that faculty submit requests for digital delivery of portions of books, rather than complete, physical editions of books. See the Libraries’ Coronavirus Update page for the most complete and current information.

Advising activities can be done by phone or email.




Can I get a refund for parking permits I’ve already paid for?

March 19, 2020

Parking in campus lots will be free for the rest of the spring semester. The Union, Lubar, NWQ, and Pavilion parking garages will be closed to everyone except those with existing permits because staffing is needed to keep them open. All outdoor parking lots will be open, in addition to the Sandburg and EMS garages. Individuals may not park vehicles in UWM parking facilities overnight without express permission.

All parking payroll deductions will be automatically stopped after the March deductions.

For semester and annual permits that were paid in advance with credit cards, prorated balances will be refunded to credit cards upon request here. Due to high volume, it could take up to four weeks before the credit appears on your credit card account.


Are there restrictions for upcoming travel for university faculty and staff?

March 19, 2020

Effective March 17, UWM is prohibiting any employee from booking university-sponsored and paid travel until better information is known about when travel may resume.

You must to self-quarantine for 14 days if you’ve traveled to countries with widespread transmission according to the CDC and/or traveled in the United States to states with sustained community transmission. The CDC is updating this list regularly. Visit this page, and after the U.S. map, click the States + bar to reveal the state list. Look under the Community Transmission column for states marked yes.

Along those lines, UWM announced on March 16 that all employees who have traveled to states with sustained community transmission must stay out of the workplace for 14 days. All or parts of more than 20 states are included in the list of those with verified sustained community transmission.

We continue to strongly discourage employees and students from any non-essential travel outside of Wisconsin until the end of the semester. (This does not apply to out-of-state students who are returning home for the extended spring break.) If you do opt to travel, please know that there are health risks involved. All travelers should self-monitor for fever, cough and difficulty breathing.


Under what circumstances will I have to self-quarantine after traveling domestically?

March 19, 2020

You need to self-quarantine for 14 days if you’ve traveled to countries with widespread transmission according to the CDC and/or traveled in the United States to states with sustained community transmission. All travelers should self-monitor for fever, cough and difficulty breathing.

The list of countries impacted includes China, Iran, South Korea, Japan, Ireland and Malaysia, as well as the United Kingdom and most of Europe.

As of March 19, all of parts of more than 20 states are on the list. (To find the list of states: visit this CDC page; after the U.S. map, click the States + bar to reveal the state list; look under the Community Transmission column for states marked yes.) The Centers for Disease Control and Prevention updates this information daily.



If I have traveled, what precautions must I take before returning to work?

March 19, 2020

You need to self-quarantine for 14 days if you’ve traveled to countries with widespread transmission according to the CDC and/or traveled in the United States to states with sustained community transmission. All travelers should self-monitor for fever, cough and difficulty breathing.

The list of countries impacted includes China, Iran, South Korea, Japan, Ireland and Malaysia, as well as the United Kingdom and most of Europe.

As of March 19, all of parts of more than 20 states are on the list. (To find the list of states: visit this CDC page; after the U.S. map, click the States + bar to reveal the state list; look under the Community Transmission column for states marked yes.) The Centers for Disease Control and Prevention updates this information daily.




Is the special spring break parking permit being extended?

March 18, 2020

Parking in campus lots will be free for the rest of the spring semester. The Union, Lubar, NWQ, and Pavilion parking garages will be closed to everyone except those with existing permits because staffing is needed to keep them open. All outdoor parking lots will be open, in addition to the Sandburg and EMS garages. Individuals may not park vehicles in UWM parking facilities overnight without express permission.



How will the latest work-from-home guidelines affect mail service? Will campus mail continue to be delivered or will it be held?

March 18, 2020

Mail is picked up from the U.S. Postal Service each morning as usual. In lieu of regular delivery and pickup at your office, please email Warren Krutzik, supervisor for Mail Services, at warren@uwm.edu to set up special circumstances. Here are some options:

  • day-specific delivery to your office
  • delivery to a central spot in the building for multiple departments
  • a hold your mail until further notice

To send out mail if you are not having regular delivery to your office, use the Mail Services drop boxes around campus. Fed Ex and UPS deliveries should be directed to: UW-Milwaukee, 115 E. Reindl Way, Glendale, WI 53212.


Will the Student Union be open?

March 18, 2020

The UWM Student Union closed on Wednesday, March 18, and will remain closed until further notice. All offices and operations within the Student Union are closed as well.


What’s the status of the UWM Children’s Learning Center?

March 17, 2020

Because UWM is now strictly limiting access to campus to help limit the spread of coronavirus, the Children’s Learning Center will be closing after 6 p.m. Thursday, March 19. At this point, it’s not known how long the Children’s Learning Center will be closed, but the center plans to communicate relevant updates directly with families.


I don’t have internet access at my home, so how can I participate in online classes?

March 17, 2020

Some internet service providers are offering temporary, free service to students who need to study remotely.

Both Charter-Spectrum and Comcast have said they will provide free service for two months with no installation fee for new customers with students in the household. The internet speeds may be limited. Students can contact Spectrum at 844-488-8395 to sign up for service. Comcast allows customers to sign up at www.internetessentials.com or 855-846-8376 for English and 855-765-6995 for Spanish.





Could I volunteer to help prepare people for online learning?

March 16, 2020

According to the Center for Excellence in Teaching and Learning, the offer of help is greatly appreciated, but they don’t have the latitude right now to onboard volunteers to their workflow. The center is increasing hours for part-time staff and has gotten approval to hire back a former staff member.


Will Peck School of the Arts auditions continue as planned?

March 16, 2020

Auditions continue, but our admissions team has moved them to an online environment; video submissions will also be accepted by arrangement. If you already have an audition scheduled in dance, music or theater, please check your email for information on uploading files and attending online interviewsTo schedule an audition, please visit www.uwm.edu/apply. When scheduling your audition date please choose “unavailable” instead of selecting a date. Then follow the guidelines listed by your department of interest. Departments will email each applicant details of the process.



I’m a research assistant or project assistant, but I feel uncomfortable coming to campus to work when CDC recommends social distancing. What should I do?

March 16, 2020

Because the campus has not shut down, many kinds of on-campus research and administrative activities that employ graduate students must continue. Graduate student RAs and PAs may be able to work from home or relocate to a place on campus with fewer people. Speak to your supervisor about accommodations or off-campus arrangements.





I had planned to defend my dissertation soon. What should I do?

March 16, 2020

We encourage all students to defend their dissertations as planned during the spring, including defenses scheduled during the period of March 16 through April 10. Consult with Doctoral Retention Advisor Shane Haensgen or your graduate program director.


What about campus tours and events for admitted students? Are those canceled?

March 16, 2020

UWM is converting campus tours and visit programs between March 16 and April 11 from in-person, group events to online events. These changes will include a series of options featuring live presentations, live chat, individual appointments and a virtual tour.

Details on these changes will soon be reflected on UWM’s visit pages. Meanwhile, if you have questions about specific events, email the Office of Undergraduate Admissions at undergraduateadmissions@uwm.edu or call the office at 414-229-2222 between 8 a.m. and 4:30 p.m. Monday-Friday.




With the employees who are on campus working such long hours during this time, will Parking and Transit consider cutting back on issuing parking tickets? What about the City of Milwaukee?

March 16, 2020

Parking in campus lots will be free for the rest of the spring semester. The Union, Lubar, NWQ, and Pavilion parking garages will be closed to everyone except those with existing permits because staffing is needed to keep them open. All outdoor parking lots will be open, in addition to the Sandburg and EMS garages. Individuals may not park vehicles in UWM parking facilities overnight without express permission.


Is it safe for us to work in campus labs during the extended spring break?

March 16, 2020

Researchers shall ensure that they have the appropriate safety supplies and are practicing good hygiene (washing hands, not touching mucous membranes with unwashed hands). If at any time researchers are unable to work safely due to impacts of safety supplies not being available, the research will need to be suspended and hazardous materials secured.

With the potential for staff to be out, researchers need to avoid performing high-risk procedures alone, notify colleagues of their schedule when working alone and follow their working-alone procedures. Students or student researchers, with appropriate permissions, may be in the labs.








What videoconferencing software should we use for meetings and classes?

March 13, 2020

UWM’s Center for Excellence in Teaching and Learning (CETL) recommends Blackboard Collaborate Ultra for synchronous classes. Further recommendations and a Quick Start Guide for online instruction can be found on their website.

Campus Technology recommends administrative staff use Microsoft Teams for meetings and collaborating online. See its working remotely webpage to get started with Microsoft Teams. More information is available on the Microsoft Teams webpage.


Are there any security issues with me using my personal computer to work from home?

March 13, 2020

UWM’s information security policies apply to both on and off-campus work. Here are a few tips for staying secure when working remotely:

    • Do not store any UWM files on personal devices, including personal computers.
    • Ensure your computer’s operating system, software and antivirus tools are up-to-date.
    • Password and account credential sharing is strictly prohibited, including sharing with other members of your household. All passwords and login information for devices and system logins must be kept private.
    • Lock your computer’s screen when you’re not using it, and do not leave your personal computer unattended in public areas, where it could be stolen.
    • Be aware of phishing emails. Many online threats come from phishing or online scams, urging you to click a button or follow a link and reveal sensitive information. Always double check who the request is from and look for indicators such as spelling errors and language of extreme urgency.
    • Report any loss of device, suspected compromised account or other suspicious activity to UWM’s Information Security Office.

Will laptops be available on loan to instructors in order to teach courses online?

March 13, 2020

There is no surplus of laptops at UWM to distribute to faculty or other staff, nor can laptops be purchased in the usual three weeks due to COVID-19. (The current shipping time for a PC is one month.)

Campus Technology has set up a working remotely webpage that provides options for working remotely with either a UWM-issued computer or a personal computer. You should also speak with your supervisor about any unit-specific best practices, guidelines or constraints.


If our department has invited applicants to campus for interviews, should we cancel?

March 13, 2020

If your applicant is coming from a U.S. state where the CDC has determined that sustained community transmission is occurring or an international location that requires a 14-day self-quarantine upon arrival, you should conduct the interviews remotely (for example, via Skype or Zoom) or postpone their interview.

This is because the Wisconsin Department of Health Services recommends that such incoming travelers self-quarantine for 14 days, which would be impossible in the context of a job interview.

However, even if they are not coming from a U.S. state with sustained community transmission or an international location that requires a self-quarantine, in order to limit the potential spread of the virus, it would still be prudent to conduct the interviews remotely or postpone their interview. The CDC issued guidance March 12 about travel within the U.S., which seems to encourage that domestic travelers choose to delay or cancel their plans.



How will this affect signing up for campus housing for the 2020-2021 school year?

March 13, 2020

Residents who are new to University Housing (incoming new first-year or transfer students, or students changing from commuting or off-campus to on-campus) for Fall 2020 will not be affected at this time. The contract release and assignment schedule will proceed as outlined at www.uwm.edu/housing/newstudent.

For current residents looking to participate in self-assignment (where they pick out rooms for next year), alternative dates and arrangements will be shared in the near future. The originally scheduled dates of March 24-25 have been postponed. Residents should watch their UWM email for updates.




What if I do not have the ability to work remotely?

March 13, 2020

At this time, there is no provision in state policy that allows for employees to be paid without working or using paid leave. We realize this may create a hardship for some employees. We are monitoring this situation very closely and should this change, we will communicate with you. You may choose to use paid leave time to remain in paid status or you may elect to take unpaid leave. It is suggested you contact a benefits specialist in the Office of Human Resources so you understand the consequences of unpaid leave.


Will I be able to work remotely?

March 13, 2020

In order to implement suggested guidelines for social distancing, deans, division heads and supervisors will consider which employees perform mission-critical work `that must be completed on site, and what work can be completed off-site. Supervisors will be provided with guidance on considering whether employees may work remotely or if they need to perform their duties on site.

Deans, division heads and supervisors should communicate to all of their employees whether they may work remotely or be allowed to adjust their schedule.

Meanwhile, information technology specialists from across campus have put together an excellent guide on how to prepare for working remotely at uwm.edu/technology/working-remotely.


My child’s school or daycare is closed and I have no one else to take care of my child. What options do I have?

March 13, 2020

In an attempt to stop the spread of the COVID-19 virus, Wisconsin Gov. Tony Evers has ordered the closing of all K-12 public and private schools in the state. All UWM campuses continue to remain open. But we realize many of you have immediate questions concerning the latest developments.

UWM is considering a variety of options for faculty, staff and student employees. It’s important for you to talk to your supervisor as soon as possible about your options, given your duties at UWM. If you will not be working, you may request to use paid leave time or choose to utilize unpaid leave. You can also talk to your supervisor about the possibility of a flexible work schedule. Until these conversations occur, we ask that employees make arrangements to come to work as usual.


Will the UW Credit Union branch in the UWM Student Union be open during spring break and alternate instruction?

March 13, 2020

The UW Credit Union branch in the UWM Student Union will be closed beginning Monday, March 16, as will lobby services at all UW Credit Union branches.

However, you can still use the UW Credit Union ATM in the Student Union, and UW Credit Union branches in the Milwaukee area that have drive-through services will have those open during their regularly scheduled hours.

For more information about UW Credit Union services during this time or to access online banking services, please visit: https://www.uwcu.org/




If our department has invited guests from the U.S. to come to UWM, should we cancel?

March 13, 2020

If your guests are coming from a U.S. state where the CDC has determined that sustained community transmission is occurring, you should cancel or postpone because the Wisconsin Department of Health Services recommends that the guest self-quarantine for 14 days, which would likely encompass their entire visit.  However, even if they are not coming from a U.S. state with sustained community transmission, it would still be prudent to advise them to cancel or postpone their travel to Milwaukee. The CDC issued guidance March 12 about travel within the U.S., which seems to encourage that domestic travelers choose to delay or cancel their plans.



What is happening with UWM employees currently abroad who are being told to return? Will they be reimbursed for their travel home?

March 13, 2020

Fox World Travel is reaching out to all employees who are currently in Europe and working with each traveler to arrange flights back to the U.S. While airlines may be waiving change fees, please note that all flights booked through the UW Travel Program are non-refundable tickets, thus there will not be actual funds or credits provided back to the traveler’s department.



What is considered “university-sponsored travel”?

March 13, 2020

University-sponsored travel includes, but is not limited to:

  • Travel on UWM-related business,
  • Travel that relates to an employee’s professional interests and positions, such as board or other professional organization roles,
  • Travel paid in full or in part by UWM,
  • Travel organized, endorsed and/or sponsored by UWM or organizations associated with UWM such as student clubs, or
  • Travel that involves academic credit granted by UWM.

What are UWM’s travel restrictions for students?

March 13, 2020

All upcoming university-sponsored travel for students is canceled through the end of the semester. For NCAA sports, on March 16, the Horizon League decided to cancel all competition, both conference and non-conference, through the end of the academic year.

UWM also strongly discourages students from any other non-essential travel outside of Wisconsin until the end of the semester. This does not apply to out-of-state students who are returning home for the extended spring break. If you travel outside of Wisconsin to a U.S. state where the CDC has determined that sustained community transmission is occurring, you must self-quarantine at home for 14 days. Other domestic travelers should self-monitor for 14 days for fever, cough and difficulty breathing. To find out what states have sustained community transmission, see this CDC webpage.


I’m in the ROTC program, and we have regularly scheduled physical training and coursework. What’s the status on those activities, which are integral to ROTC training?

March 13, 2020

UWM announced on March 18 that it would extend online or alternative delivery of instruction from Monday, March 30, to the end of the spring semester. Spring break runs March 15 to 29. UWM also began strictly limiting most onsite, non-essential operations at noon on March 18 on all three campuses. We will update this as soon as possible, or check your instructor for more information.

ROTC had announced that it would continue with in-person physical training classes and leadership labs as scheduled.


What is happening to classes taught at the Klotsche Center?

March 13, 2020

The College of Health Sciences taught sports and recreation classes in the Klotsche Center and Pavilion, which closed at noon on March 18. UWM will extend online or alternative delivery of instruction from Monday, March 30, to the end of the spring semester. Instructors will be moving as much of their content as possible online and creating other workarounds. Each course is unique, but the majority will be using a combination of email and Canvas to send PowerPoints, discussion topics and videos on workout, strategy and techniques.


Will UWM offer study abroad programs this summer?

March 13, 2020

Faculty-led study abroad programs in the summer of 2020 have been canceled for the following countries: France, Germany, Italy, Japan and Spain. We are evaluating the remaining faculty-led study abroad summer programs to other countries.



I’m a student worker. Can I keep working over spring break and beyond?

March 13, 2020

Student employees should work with their supervisors on their planned work schedules over the extended break period and beyond. Student employees are not prohibited or discouraged from working at their UWM jobs under our current COVID-19 guidelines. However, UWM will respect students’ decisions not to work during the extended break and beyond. Additional information will be shared if the situation changes.




What is being done to help international students with the coronavirus situation?

March 12, 2020

The Center for International Education has sent messages to international students and scholars to offer support, including advising appointments. International students can also avail themselves to other resources available to all students, including Norris Health Center and the Dean of Students Office.


Should UWM employees report to work?

March 12, 2020

All employees should continue working as they normally would unless advised differently by their supervisor, director or dean. Please see the HR FAQs for further information.


I plan to stay on campus for part or all of the next four weeks. What will be open?

March 12, 2020

If you plan on staying on campus anytime between March 15 and April 11, please complete the form on the housing website.This will allow University Housing and other campus partners to properly plan for the students who will be staying.

For those who plan on staying on campus in the next four weeks, please know there will be limited resources, including staffing, dining and access to common spaces (and it’s possible that some of these resources will be offered in only one University Housing location). Access to academic support areas and computer labs in University Housing will not be restricted. For the two weeks of spring break, the only dining location open in University Housing buildings will be the Sandburg Restor, which will be open 10 a.m.-4 p.m., Monday-Friday. As of Monday, April 6, its hours will be Monday-Friday, 11 a.m.-3 p.m.


How do I obtain products for general disinfection of my workspace?

March 12, 2020

Department accounts and/or P-cards may be used to purchase the office cleaning products mentioned here.

At this time, the availability of hand sanitizer and cleaning products for the office is limited. The UWM Procurement Department is working to obtain these products and more information will follow if these products become available.


What are the recommended products for general disinfection of my workspace?

March 12, 2020

The following are some recommended products for use in general disinfection/ routine cleaning that are effective for influenza and COVID-19. This is not an all-inclusive list; these are simply some recommended products from the Biosafety Program Office. If you have questions or inquiries about products you are currently using, feel free to contact the biosafety program at: uwm-biosafety@uwm.edu to discuss your disinfectant products.

  • Clorox Brand Products, including Clorox Disinfecting Wipes, Clorox Clean-Up Cleaner + Bleach, and Clorox Disinfecting Bleach. These can be found at most major retailers, but are harder to find due to high demand. Contact times and additional information may be found on the Clorox website.
  • Clorox Disinfecting Wipes are a good option for cleaning of computer keyboards and related items.
  • Lysol Brand Products, including Lysol Disinfectant Spray, Lysol Disinfectant Spray Cover Mist, Lysol Multi-Surface Cleaner Pourable, Lysol Multi-Purpose Cleaner with Hydrogen Peroxide, Lysol Multi-Purpose Cleaner with Bleach EPA, Lysol Power Bathroom Cleaner, Lysol Power Foam Bathroom Cleaner, Lysol Power Toilet Bowl Cleaner and Lysol Toilet Bowl Cleaner with Bleach. These can be found at most major retailers, but are harder to find due to high demand. Contact times and additional information may be found on the Lysol website.

What products should I use to disinfect my workspace?

March 12, 2020

Use products approved for use against SARS-CoV-2, the virus that causes COVID-19, which can be found on the U.S. EPA Disinfectants for Use Against SARS-CoV-2 webpage. Disinfectants that possess the EPA-approved emerging viral pathogens claims are recommended by the CDC for use against COVID-19. These products can be identified by the following claim:

“[Product name] has demonstrated effectiveness against viruses similar to COVID-19 on hard non-porous surfaces. Therefore, this product can be used against COVID-19 when used in accordance with the directions for use against [name of supporting virus] on hard, non-porous surfaces.”


What can I do to disinfect my workspace?

March 12, 2020

Influenza viruses and coronaviruses (such as COVID-19) can survive on a variety of surfaces, such as door handles, tables and keyboards. Besides good hand washing practices, routine disinfection of surfaces people may encounter is an excellent way to minimize exposure to these viruses and many other infectious agents.

These include workstations, countertops, doorknobs/ push bars, hard-backed chairs, remotes, desks and light switches. It is important to clean in between users, or daily for single user workstations. It is also important to engage in routine hand washing and use of hand sanitizer in-between hand washing. After disinfecting an area, make sure hands are promptly washed at the nearest sink.


What about cleaning during spring break?

March 12, 2020

During spring break, daily cleaning and sanitation procedures above will continue.  In addition, increased staff will be available to do tasks with more frequency and clean areas that don’t get addressed until break times.




What cleaning is done in the offices in the housing facilities?

March 12, 2020

All offices are detail cleaned (dust, damp wipe with hospital grade disinfectant, mop and/or vacuum) once a month. Main offices, or offices having certain prestige, are cleaned weekly. Office trash is removed by the occupant of the office, except on the scheduled day for cleaning. Floors are refinished and carpets/chairs are deep cleaned once a year.


Are public areas in student housing cleaned more often?

March 12, 2020

Entrances and public areas are cleaned daily to maintain a clean image for students and staff. Spot-checking is done 1-3 times again throughout the day. The door glass is cleaned and touch points disinfected. Floors are swept, mopped or vacuumed, depending on floor surfaces. Dusting and damp wiping is done as needed. Carpets and floors are refinished during summer recess or as needed due to spills or weather.


What cleaning is done in student housing?

March 12, 2020

Restrooms are cleaned and disinfected daily before 8 a.m. Power cleaning with disinfectant cleaners is completed, depending on location and amount of daily use it receives. Restrooms are spot-checked 1-3 times during the day and 3 times on second shift. Paper and soap products are replenished, trash emptied if needed, and obvious messes cleaned up.



How often are the food service areas cleaned?

March 12, 2020

Food service units are cleaned daily when in operation. Food service employees clean equipment, and custodial staff clean and scrub floors. Products used for disinfecting surfaces and floors are “hospital grade” and EPA approved.


What about the offices in the Student Union?

March 12, 2020

Student centers and many offices are vacuumed on a weekly basis. Occupants are responsible for garbage removal and additional cleaning. Detail cleaning can be requested during breaks.


What about the Student Union? How often are the public areas cleaned?

March 12, 2020

Restrooms are cleaned and disinfected daily during the evening shift. Restrooms are checked 1-3 times throughout the day, depending on traffic and special events.  Paper and soap products are replenished, trash emptied if needed and obvious messes cleaned up. Detail cleaning of restrooms is done 1-4 times per month, depending on daily usage.

Seating areas and lounges are cleaned daily, including vacuuming of carpet and cleaning of tables and chairs. Public area floors are vacuumed, mopped or auto scrubbed daily. Deep cleaning of floors and furniture is done during summer break and UWinteriM.


Will there be additional cleaning over spring break?

March 12, 2020

During spring break, deep cleaning will be conducted. Building restrooms will have a power cleaning with disinfectant cleaners. Classrooms and public spaces will have thorough surface cleaning with EPA-approved disinfectants.



What about hand sanitizers?

March 12, 2020

Hand sanitizer stations located near first floor elevators are checked daily and refilled as needed.


What are standard cleaning procedures conducted in UWM buildings?

March 12, 2020

Restrooms and locker rooms are cleaned and disinfected daily (Monday through Friday) before 8 a.m. Spot checks are then conducted 1-3 times during the day.  Paper and soap products are replenished, trash emptied if needed and obvious messes cleaned up. Power cleaning with disinfectant cleaners is done 1-4 times per month, depending on location and amount of daily use it receives.

Entrances, public areas and classrooms are cleaned daily to maintain a clean image for students and staff. Door glass is cleaned, touch points disinfected and floors swept, mopped or vacuumed, depending on surfaces. Dusting and damp wiping is done as needed. Carpets and floors are refinished during summer recess or as needed due to spills or weather.

All offices are detail cleaned (dust, damp wipe, mop and/or vacuum) once per month. Main offices, or offices having certain prestige, are cleaned weekly. Occupants are responsible for garbage and more frequent cleaning, as needed.


What precautions is MCTS taking?

March 12, 2020

According to the Milwaukee County Transit System website: MCTS has proactively implemented an extra daily disinfection process on all buses using EPA-approved and CDC-recommended cleaning products. That’s in addition to the standard cleaning the vehicles receive regularly.





What if instructional faculty/staff refuse to transfer to online and seek additional compensation to do so?

March 12, 2020

In the spirit of providing for the health of all and providing for the education of our students, we hope no instructional staff will refuse to change to a different mode of instruction. One would not normally expect changing to a different method of instruction would necessitate a need for additional compensation. However, faculty/staff could discuss this with their dean.


I work in a job that requires me to touch or handle items from customers, like money, credit cards, books. I don’t feel safe doing this, so what should I do?

March 12, 2020

It is most important that employees use precautions identified by the Centers for Disease Control and Prevention and other public health agencies. These include frequent, thorough hand washing, avoidance of touching face and eyes and avoiding direct physical contact with customers. Also, consult with your supervisor about any precautions they may be able to suggest.


Are residence halls closing?

March 12, 2020

No. Because in-person classes are suspended after March 14, students who live in University Housing are encouraged to return home or to an off-campus residence during the extended spring break and the additional two weeks while classes are being delivered alternatively (through April 10). The residence halls are not closing. We will accommodate and care for students who do not have alternative housing and need to remain on campus. Please notify University Housing staff if you plan to stay in a residence hall and fill out this form. A follow-up communication will be sent by University Housing to all affected residents, including information about housing fees.

Students who are returning home or to an off-campus residence during the extended spring break and the additional two weeks while classes are being delivered alternatively are being asked to take essential items such as laptops, medications, and items related to coursework. While the residence halls are not closing, we are discouraging trips back and forth to retrieve items.










If my roommate leaves town and no longer makes rent payments, am I responsible for paying all of the rent?

March 12, 2020

Most likely, yes.  Most leases have a “joint and several liability” clause.  Under Joint and Several Liability, all tenants and each tenant on a lease are responsible for paying the rent in full and paying for any damage to the unit. Landlords can hold tenants accountable for the entire rent and can send the security deposit to just one tenant. If one of your roommates vacates a lease early, you are all still legally liable for the full rent.


Can I move out of my off-campus residence because classes are going online?

March 12, 2020

Yes, but you will still need to pay your rent.Your lease is a legally binding contract that cannot be broken or changed unless you and your landlord mutually agree to end or change the terms of the lease. If you are concerned about finding someone to fill your place on your lease while you are gone, subleasing is an option, if your lease allows it.  Make sure to get any changes to the terms of your lease and all agreements between you and your landlord in writing. The University Legal Clinic can help to answer all legal questions regarding your lease. Other resources include the Landlord/Tenant Guide published by the Wisconsin Department of Agriculture, Trade and Consumer Protection and the Tenant Resource Center.


Do we cancel guests coming to UWM?

March 12, 2020

You should avoid hosting guests at UWM until further notice. Wisconsin Gov. Tony Evers has issued an emergency order prohibiting gatherings of 10 or more people in a single room or enclosed space. Although the campus is not closed, on March 18, UWM began strictly limiting most onsite, nonessential operations. This includes closing most offices and services that are open to walk-in traffic and having staff provide services remotely as they can do so. Academic buildings have been locked for the rest of the spring semester and are accessible only to people with a key or other access to unlock the building.





If a conference is cancelled, will I be reimbursed?

March 12, 2020

Any travel (including conference registrations, airline tickets, personal expenses within the standard travel policy guidelines or similar) that is canceled due to COVID-19 will be a reimbursable expense. Airline tickets can be canceled in Concur or by contacting a Fox World Travel agent.




What is UWM doing to monitor the COVID-19 virus situation to remain in touch with what’s happening across the globe and to plan for future contingencies?

March 12, 2020

UWM is following all information related to the virus closely and planning for contingencies. UWM has engaged its Crises Management Team, a group staffed by the chancellor’s cabinet and other UWM leaders. An Infectious Disease Preparedness Team has been meeting weekly for some time to monitor the virus and prepare for possible impacts upon UWM. As necessary, UWM leadership will communicate broadly on this topic.





Is the COVID-19 virus a Family and Medical Leave Act qualifying condition and will I be able to use FMLA leave?

March 12, 2020

FMLA leave may be available in relation to your illness or the illness of a qualifying family member. The usual medical documentation may be required.

However, UW System’s COVID-19 leave policy provides paid leave for employees who can’t perform their assigned duties during the COVID-19 pandemic emergency. The policy allows for up to 272 hours of COVID-19 leave from March 17, 2020, through May 1, 2020. It’s available for employees unable to work due to the following:

  • inability to work remotely
  • diagnosed with COVID-19 or experiencing symptoms of COVID-19 and seeking a diagnosis
  • caring for an immediate family member who has a COVID-19 diagnosis, or is experiencing symptoms of COVID-19 and seeking a diagnosis
  • caring for an immediate family member subject to a quarantine or isolation order, or who has been advised to self-quarantine
  • caring for children or elders due to school/care closures

Faculty, academic staff, university staff, limited appointees, employees-in-training, graduate assistants (including teaching assistants, research assistants and program assistants) and temporary employees are eligible for COVID-19 leave, with the approval of campus administration. Employees may enter COVID-19 leave in HRS as they would other types of paid leave, and they should contact their unit’s payroll coordinator with any questions.

Delivery of instruction to students, which is work that can be performed remotely, does not qualify for COVID-19 leave without extraordinary circumstances and the availability of course coverage. Should a faculty member or other instructional staff wish to use COVID-19 leave in lieu of providing instruction, they should check with the dean their school or college to explain the extraordinary circumstances.

It’s important to note that COVID-19 leave will become unavailable after May 1, 2020. For that reason, it is helpful to use COVID-19 leave now instead of vacation, sick leave or another type of paid leave. Information about leave bank processing guidelines is available here. Questions may be sent to hr-covid19@uwm.edu.




I believe that my co-worker may be carrying the virus. What should I do?

March 12, 2020

You should discuss the situation with your supervisor. You should not confront the individual yourself. Employees and others returning from severely impacted areas (Austria, Belgium, China, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Iran, Italy, Japan, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, San Marino, Slovakia, Slovenia, South Korea, Spain, Sweden, Switzerland, Vatican City) are required to self-quarantine for 14 days before returning to UWM.


Will UWM require “social distancing?”

March 12, 2020

Social distancing measures are designed to reduce the spread of the virus by reducing direct contact between individuals. The Centers for Disease Control and Prevention defines social distancing as “remaining out of congregate settings, avoiding mass gatherings, and maintaining distance (approximately 6 feet) from others when possible.” Please consult the Wisconsin DHS and Milwaukee Health Department websites for information related to social distancing.



Are student employees expected to report for work during spring break?

March 12, 2020

Student employees should work with their supervisors on their planned work schedules over the extended break period and beyond. Student employees are not prohibited or discouraged from working at their UWM jobs under our current COVID-19 guidelines. However, UWM will respect students’ decisions not to work during the extended break and beyond. Additional information will be shared if the situation changes.


Should UWM employees go to work?

March 12, 2020

All three UWM campuses are open and all employees should continue working as they normally would unless advised differently by their supervisor, director or dean.


For families picking up students from residence halls for spring break, how much of a student’s belongings should they take home with them? Can students return to pick up more belongings if need be?

March 12, 2020

Because in-person classes are suspended after this Saturday, students who live in University Housing are encouraged to return home or to an off-campus residence during the extended spring break and the additional two weeks while classes are being delivered alternatively (through April 10). The residence halls are not closing. UWM recommends that when students leave for spring break, they bring home vital belongings, electronic devices, medications and other items that may be needed during or beyond the four-week duration. But since residence halls will remain open, students who wish to return to pick up additional items may do so.



If the possible COVID-19 case comes back negative, will classes continue in-person for the rest of the semester?

March 11, 2020

The university was informed that the UWM Foundation employee who was tested earlier on March 10 for COVID-19 is not infected with the virus. On March 17, the City of Milwaukee Health Department confirmed one case of COVID-19 in a UWM employee.

UWM announced on March 18 that it would extend online or alternative delivery of instruction from Monday, March 30 to the end of the spring semester. Spring break runs March 15 to 29.









May I use vacation, sick leave or any other type of leave to avoid working?

March 11, 2020

UW System’s COVID-19 leave policy provides paid leave for employees who can’t perform their assigned duties during the COVID-19 pandemic emergency. The policy allows for up to 272 hours of COVID-19 leave from March 17, 2020, through May 1, 2020. It’s available for employees unable to work due to the following:

  • inability to work remotely
  • diagnosed with COVID-19 or experiencing symptoms of COVID-19 and seeking a diagnosis
  • caring for an immediate family member who has a COVID-19 diagnosis, or is experiencing symptoms of COVID-19 and seeking a diagnosis
  • caring for an immediate family member subject to a quarantine or isolation order, or who has been advised to self-quarantine
  • caring for children or elders due to school/care closures

Faculty, academic staff, university staff, limited appointees, employees-in-training, graduate assistants (including teaching assistants, research assistants and program assistants) and temporary employees are eligible for COVID-19 leave, with the approval of campus administration. Employees may enter COVID-19 leave in HRS as they would other types of paid leave, and they should contact their unit’s payroll coordinator with any questions.

Delivery of instruction to students, which is work that can be performed remotely, does not qualify for COVID-19 leave without extraordinary circumstances and the availability of course coverage. Should a faculty member or other instructional staff wish to use COVID-19 leave in lieu of providing instruction, they should check with the dean their school or college to explain the extraordinary circumstances.

It’s important to note that COVID-19 leave will become unavailable after May 1, 2020. For that reason, it is helpful to use COVID-19 leave now instead of vacation, sick leave or another type of paid leave. Information about leave bank processing guidelines is available here. Questions may be sent to hr-covid19@uwm.edu.



Where can I get regular updates with accurate information related to steps being taken at an international, national, state and city level?

March 11, 2020

Global updates:

National and state updates:

Local updates:



If I feel I’m being treated unfairly, discriminated against or harassed due to concerns around this issue, what should I do?

March 11, 2020

Coronavirus is not specific to any ethnicity or race, and racist behavior and stereotyping – in the classroom or the workplace – will not be tolerated at UWM. Students and staff who feel they are being discriminated against are encouraged to contact UWM’s Office of Equity/Diversity Services at 414-229-5923 or diverse@uwm.edu.  Incidents may also be reported here. EDS can conduct a formal investigation of the alleged behavior, and it also can help students and staff with support, connecting to on- and off-campus resources, and informal resolutions. Those resolutions can include academic or workplace modifications, alternative assignments, and other measures to meet the needs of those who have been impacted.

UWM also encourages everyone to act with care and compassion. We are all experiencing this dynamic, evolving situation together, and it is important that we support each other. Students can get help from the Dean of Students Office at dos@uwm.edu or 414-229-4632. Employees have a wide range of services available to them through the Employee Assistance Program.


I know a member of the campus community who is being impacted directly by the coronavirus. Where should they go for support?

March 11, 2020

Students in need of support can contact the Dean of Students in the Student Union, Room 345, at dos@uwm.edu or 414-229-4632. Someone in that office can direct students to appropriate on- and off-campus resources. Students may also contact Norris Health Center for medical needs at 414-229-4716 or University Counseling at 414-229-4133.

Faculty, staff and members of their households may contact FEI Behavioral Health, which is the provider of UWM’s Employee Assistance Program. They can be reached at 866-274-4723, or online at www.feieap.com (username: SOWI)


What information can or will the university share regarding any student or employee who recently traveled to affected areas or may be experiencing symptoms consistent with COVID-19?

March 11, 2020

In compliance with state and federal privacy laws, the university will not release information, except to the relevant health authorities, about any identifiable individual’s health status or travel history. UWM may share more general information if necessary to protect the health and safety of others.




Are travelers from affected areas, such as students or employees, prohibited from returning to campus?

March 11, 2020

Any returning travelers are expected to follow guidelines from the CDC, state and local public health authorities.

You need to self-quarantine for 14 days if you’ve traveled to countries with widespread transmission according to the CDC and/or traveled in the United States to states with sustained community transmission. All travelers should self-monitor for fever, cough and difficulty breathing.

The list of countries impacted includes China, Iran, South Korea, Japan, as well as the United Kingdom and most of Europe.

The list of states includes Illinois, California, New York and Washington. (To find the list of states: visit this CDC page; after the U.S. map, click the States + bar to reveal the state list; look under the Community Transmission column for states marked yes. As of noon, March 14, the states with verified community transmission are: California, New York, and Washington.) The Centers for Disease Control and Prevention updates this information daily.

If you develop symptoms, call your health care provider.



What is the university doing to keep the community safe?

March 11, 2020

At UWM, the Infectious Disease Preparedness Team and the Crisis Management Team are meeting regularly to monitor the situation, to review rapidly evolving guidance from national, state and local public health authorities, and to coordinate across departments to address needs. Consult UWM’s COVID-19 webpage for updates.

Norris Health Center is following public health authorities’ guidelines for health care facilities. This includes asking patients who have respiratory symptoms or fever whether they have traveled internationally in the past two weeks. If a student is identified as someone who has the risk factors identified by Centers for Disease Control and Prevention guidelines, they will be isolated for assessment and staff will work with local and state public health professionals to prevent the spread of infection to others.



What is the coronavirus and what are the symptoms?

March 11, 2020

The novel coronavirus is a virus identified as the cause of an outbreak of respiratory illness. It was first detected in Wuhan, China. Common symptoms include fever, cough and difficulty breathing.