{"id":1225,"date":"2019-04-28T19:00:05","date_gmt":"2019-04-29T00:00:05","guid":{"rendered":"https:\/\/uwm.edu\/canvas\/?p=1225"},"modified":"2019-04-28T19:00:05","modified_gmt":"2019-04-29T00:00:05","slug":"resolved-some-users-unable-to-access-canvas","status":"publish","type":"post","link":"https:\/\/uwm.edu\/canvas\/resolved-some-users-unable-to-access-canvas\/","title":{"rendered":"RESOLVED: Some users unable to access Canvas"},"content":{"rendered":"<article id=\"post-1188\" class=\"post-1188 post type-post status-publish format-standard hentry category-service-alerts\">\n<div class=\"entry-content\">\n<p>Canvas announced from approximately 7:35 to 8:20 pm on April 28, 2019, some users were unable to access Canvas. Instructure provided the following information regarding the service disruption.<\/p>\n<h3 style=\"padding-left: 40px\">What is happening?<\/h3>\n<p style=\"padding-left: 40px\">Some users were unable to access Canvas between the approximate\u00a0time of 6:35 PM MDT to 7:20 PM.<\/p>\n<h3 style=\"padding-left: 40px\">What are we doing about it?<\/h3>\n<p style=\"padding-left: 40px\">Our DevOps team was quick to investigate\u00a0and found that there was a problem with one of the Job Services that caused multiple instances to become unresponsive.\u00a0 Our DevOps team has since resolved the issue and the affected regions of Canvas has since returned to normal.<\/p>\n<h3 style=\"padding-left: 40px\">What happens next?<\/h3>\n<\/div>\n<\/article>\n<div class=\"row\" style=\"padding-left: 40px\">\n<div class=\"col-sm-12\" style=\"padding-left: 40px\">\n<nav class=\"navigation post-navigation\" style=\"padding-left: 40px\" role=\"navigation\">\n<div class=\"nav-links\" style=\"padding-left: 40px\">\n<div class=\"row\" style=\"padding-left: 40px\">\n<div class=\"col-xs-6\" style=\"padding-left: 40px\">\n<div class=\"prev-post\" style=\"padding-left: 40px\">We appreciate your patience on this issue and will continue to\u00a0update you with any necessary information.<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/nav>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Canvas announced from approximately 7:35 to 8:20 pm on April 28, 2019, some users were unable to access Canvas. Instructure provided the following information regarding the service disruption. What is happening? Some users were unable to access Canvas between the &hellip;<\/p>\n","protected":false},"author":531,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":"","uwm_wg_additional_authors":[]},"categories":[36],"tags":[],"class_list":["post-1225","post","type-post","status-publish","format-standard","hentry","category-service-alerts"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.3 (Yoast SEO v27.3) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>RESOLVED: Some users unable to access Canvas - Canvas<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/uwm.edu\/canvas\/resolved-some-users-unable-to-access-canvas\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"RESOLVED: Some users unable to access Canvas\" \/>\n<meta property=\"og:description\" content=\"Canvas announced from approximately 7:35 to 8:20 pm on April 28, 2019, some users were unable to access Canvas. 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