Navigate (formerly Student Success Collaborative/SSC)

Adopted in fall 2014, Navigate (formerly Student Success Collaborative (SSC)) combines technology, research, process improvement and predictive analytics to enable proactive, data driven conversations with students. By leveraging 10 years of student data, predictive analytics can suggest patterns in student behavior, e.g. what courses are problematic for which students, what is the expected likelihood of success for students who perform at certain levels in specific courses or major, what additional options for success are suitable for students based on their current performance?  Early identification and use of this information can positively affect student outcomes.

Navigate (formerly SSC Campus)

Implementation of Navigate

UWM began implementation of Navigate (formerly SSC Campus) in Summer 2016. Implementation of SSC Guide, a student-centered mobile app, began Summer 2017.

March 31, 2016 Summit Presentation

Project Management

Brennan Olena and Angela Sadowsky

For Students

UW-Milwaukee is excited to offer online appointment scheduling with your undergraduate professional academic advisor(s) through Navigate.

A critical element of your undergraduate experience, the academic advising you receive at UWM is provided by professional staff to help you navigate course planning, academic policies, and other important decisions about your college experience.

To login to Navigate click here or go to the UWM Home Page and select Navigate/SSC Campus under the Current Students tab.  A brief tutorial for scheduling academic advising appointments can be found here.

Please note:  you will only be able to schedule appointments online with the advisors assigned to you in PAWS.  If you are looking to explore a new major or meet with an advisor not listed on your Navigate account, please contact the appropriate school or college advising office.  Contact and location information for advising offices can be found here: https://uwm.edu/onestop/directory/.

If you have additional questions about the Navigate, please call (414-229-5385) or visit the Student Success Center (Bolton 120).

For Faculty

Progress Reports

Progress Reports (formerly known as Early Alerts or Academic Updates) provide students with an indication of their mid-semester performance.  The information provided by you, the instructor, is shared with each student’s academic advisor. Combined efforts will provide the opportunity for timely intervention.

Dates updated each Fall/Spring term

  • When: The Spring 2019 Progress Report campaign ran from February 5th until midnight on April 1st. Please submit your Progress Reports at a time that makes the most sense for your course.
  • How:  All instructors teaching undergraduate courses will received an email invitation from SSC Campus/Navigate to submit progress reports for all students
    • Instructors can submit progress reports by following the link in the invitation email.
  • At-risk progress reports will be shared directly with students – all instructor comments will be shared so mindful construction is important.
  • All reports will be directed to professional staff dedicated to student success including advisors and multi-cultural personnel.
  • Instructors should submit progress reports for all students in their courses, particularly those at-risk of withdrawing from the class or receiving a low grade. Signs of risk:
    • limited or no use of courseware used by the class (D2L or Canvas)
    • multiple missing assignments
    • an overall grade of C- or lower
    • more than 2 unexplained absences with no follow-up
    • any concerns to you as the instructor.

A video tutorial can be found here.  If you have questions or would like further training on the SSC Campus, contact navigate-support@uwm.edu.

Progress Reports can be submitted outside this campaign effort – to submit after week 9 select SSC Campus/Navigate on the Faculty/Staff tab of the UWM homepage.

Considerations
  • Prior to submitting Progress Reports, instructors are encouraged to inform their students during class or via email about what “at-risk” means in their particular course. As the automated message students receive is merely an alert, additional information provided by the instructor should help to prompt action on the part of the student.
  • Submit Progress Reports during a time in the campaign when a student’s progress is measurable. The campaign is open for multiple weeks to accommodate an array of grading schedules.
  • Submitted comments are often the most beneficial piece of information for students and academic advisors.
  • All instructors assigned to a course in PAWS receive a unique link to submit Progress Reports. Instructors should communicate with each other to determine who will be submitting reports.
  • Lectures and discussions/labs may receive separate Progress Report request. You are encouraged to submit reports for whichever section make the most sense for your course.
Communication to the student

Students marked “at-risk” receive an email generated by Navigate designed to alert them to their current performance.  Students must then log into Navigate to view their full Progress Report. Below is the text from the email a student receives.

“Subject: You were evaluated as at risk

You have been marked at risk.

You have received this email because of a professor evaluation in one of the classes you are enrolled in this term.

Class: [Course Abbreviation- Course Number- Course Section- Course Title]

Evaluated by: [Instructor on Date and Time]

Special Instructions from University of Wisconsin Milwaukee:

Please login into your Navigate portal uwmilwaukee.campus.eab.com to review your progress report. Your success is important to us and we would encourage you to speak to your instructor during their office hours as outlined in your course syllabus. Additionally, your academic advisor is always available to assist you in navigating your academic challenges.

Your Advisors: [Names of student’s assigned academic advisor(s)]”

Analytics and Supporting Materials

EAB Resources

UWM Faculty and Staff are encouraged to check out the resources available at https://eab.com/. If you have not already done so you will first need to create an account with your UWM email (see instructions in the Navigate User Guide document).

Navigate Training

The Help Center is a great resource for step-by-step guides and toolkits, webinars, case studies and other training materials. To visit the Help Center just click the (?) located at the top right corner of your Navigate home page. Users can also contact their SWAT representative as needed for day-to-day help or technical issues.

Innovative Uses

Innovations and discussions that have been prompted since the implementation of the SSC include, but are not limited to, the following:
  • College of Health Sciences (CHS)
    Analytics suggested that students who switch their majors from one within the college to another major at UWM typically took an additional 3-4 years to graduate. With this information in hand, talks have begun about exploring a general science degree within the college to encourage students to stay within CHS and complete a degree in a timelier fashion.
  • Peck School of the Arts (PSOA)
    The data on those who changed their major in PSOA suggested that it often involved changing from a BFA to a BA in a related area, e.g. a common transition for students in the Design and Visual Communication BFA is to the Design Studies BA. At the same time, in the areas that only offered a BFA, students were switching to related fields that offered a BA, e.g. Film BFA students most often transitioned to The College of Letters and Science for a Film Studies BA. As a result, the data helped drive the creation of minor tracks in the PSOA areas to ensure that students starting in the PSOA on a BFA track will have options to apply credits earned if they decide to change academic plans.
  • College of Engineering and Applied Science (CEAS)
    An analysis of SSC course level data related to student success led to revised practices regarding admission to the major and the provision of additional support for first year courses critical to success. Further, unless a student is successful in their milestone courses as freshmen, they must meet with an academic advisor and may be encouraged to change majors. CEAS hopes to improve overall UWM retention by either admitting the student to the major after the freshmen year or transitioning them to another major at UWM which differs from past practice where students may have spent more than 3 years attempting to meet the admission to major requirements without success. Regrettably, many unsuccessful students would subsequently leave UWM without a degree given fiscal constraints after that period of time. With these new practices, requirements and supports in place, it is hoped that students will be redirected to more successful outcomes.
  • College of Nursing (CoN)
    In spring 2018, the CoN conducted an outreach campaign focused on students with a cumulative GPA 2.99 or less, a fall term GPA 2.99 or less, and/or students who have a low grade in major science courses. This focus was developed to capture students who were not performance at a level to suggest success but who also were not performing at a level that suggested they would end up on probation. They were, in other words, students likely to be doing “okay” but perhaps not well enough to succeed in the college with the focus on intervening early enough to suggest support services to assist in developing better academic performance and/or to update and re-evaluate plans of study if the student was unable to progress to the professional major. Of the 45 targeted students, 28 students scheduled appointments—over 60%. Those appointments allowed the advisor to discuss academic progress, refer students to campus resources, broach the topic of changing majors or restructuring plans of study and strategies to increase the probability of progression to the major.

SWAT Team

The SWAT Team is comprised of advisors and student services staff from across campus. Meetings are held on the first Tuesday of each month. The SWAT Team is charged with:

  • Sharing and exchanging ideas and how best to utilize Navigate at UWM
  • Acting as training resource for colleagues

Campaigns

Targeted advising campaigns enable advisors to maximize their impact by identifying specific student populations in need of supplemental attention. The Navigate platform enables this process by making it easy to build lists of students that fit certain criteria. By deploying Navigate risk analytics in combination with work list filters and student tracking features, advisors can create highly-specific campaigns and ensure that no students fall through the cracks.

Encouraging Advising Engagement
Engaging Stop-Out Students

Need Help?

FAQs

Q: How do I get access to the Navigate Platform for myself or others in my office?
A: Contact your unit’s SWAT Team representative.


Q: How do I log in to the Navigate Platform?
A: Visit uwmilwaukee.campus.eab.com to log into the Navigate Platform. Navigate  uses the 1Login system, so your ePantherID and password will be used.


Q: How often is the data in the Navigate Platform updated?
A: Data in Navigate is pulled from the UWM Data Warehouse nightly. Any changes made to a student’s record in PAWS will be reflected in Navigate the next day.


Q: What does a student have access to in the tool? Will they be able to see everything that I can?
A: No, the student view will be limited. In the initial phase of implementation (Fall 2016), students will only have access to schedule appointments. As more functions and roles are built into the platform, students will have access to progress reports from instructors (formerly early alerts). Advisors will also have the option to share some notes with students, just as you would send a email for example, with a recap of your meeting, to-do list items, goals and plans, recommendations, and so on.


Q: Are student notes subject to FERPA and Open Records laws?
A: Yes, student notes in Navigate are part of a student’s educational record and subject to FERPA and Open Records laws.  Educational records are all the records maintained by the University of Wisconsin-Milwaukee about individual students, with seven exceptions:

  • Personal notes of UWM faculty and staff
  • Employment records
  • Medical and counseling records used solely for treatment
  • Campus Security records
  • Financial records of a parent or spouse
  • Confidential letters and statements of recommendation placed in your records before January 1, 1975
  • Confidential letters and statements of recommendation for admission, employment or honorary recognition placed in your records after January 1, 1975, for which you have waived the right to inspect and review

Q: How are student milestones determined? How is a student’s overall risk determined? 
A: Student milestones are determined by each school and college. If you are interested in reviewing or reevaluating your students’ milestones, see your school/college SWAT Team representative.

A student’s risk score is a qualitative measure determined by the EAB Risk Model, which incorporates over 20 data points on a student’s record, including but not limited to: attempted/completed credits, cumulative/term GPA, high school factors (school size, GPA, ACT/SAT scores), and demographic information. Based on the EAB algorithm, a student will then be classified as low, moderate, or high risk. This information is only available to professional staff; a student does not have access to their own risk score.


Q: Who or what determines how much access to data I have in the tool?
A: Navigate identifies 7 different “roles” within the tool, which depend on your job responsibilities. If you are interested in how these roles are determined, see your unit’s SWAT Team representative.

 


Q: Are trainings available?
A: Yes, there are various scheduled trainings throughout the year, see the UWM Navigate website for updates. There are also a variety of resources and guides on the site for users to review. The Navigate Help Center is also a great resource for tips and tutorials – just click on the ? in the top right corner when you’re logged into the platform.


Q: Who can I contact if I have additional questions about the tool?
A: Your unit’s SWAT Team representative should be your first contact. If they are unable to satisfy your request, contact the Navigate Leadership Team at navigate-support@uwm.edu.

Contacts

SWAT Team

Navigate SWAT Team Members

EAB Consultant

Kathryn Pham (kpham@eab.com)

  • Consultant from EAB for the UWM instance of Navigate
  • Contact at the email noted for any question regarding Navigate including account management/set-up, webinars, and training.

Project Management

Brennan Olena
Angie Sadowsky
Contact: navigate-support@uwm.edu

Technical Support and Data Transfer

Provided by Tom Lemke (UWM UITS)