Strategies to Defuse Explosive Situations
Sometimes we face the difficult challenge of defusing tense situations during our daily interactions. Equip yourself with the tools to remedy these situations, and train others to do the same. Explore common causes of conflicts and introduce conflict management approaches.
Shirley J. Burks holds a bachelor’s degree in business administration and a master’s degree in organizational management. Her educational background includes numerous professional development programs such as: Project Management, Essentials of Management Development Certificate, Faculty College (UWM), Microsoft Office User ... read more
Benefits and Learning Outcomes
- Review multiple definitions of conflict
- Identify various forms of conflict
- Discover common effects conflict can have on work relationships
- Explore strategies for defusing conflict
- Examine conflict management approaches
- Introduce tips for prevention
You will have access to this workshop for 30 days.
Open enrollment - register any time
Instructor: Shirley Burks M.A.
$20 discount is only available for verified current Wisconsin Municipal Court Clerk’s Association (WMCCA) members.
Early registration discounts will subtract automatically from the fee if the registration is submitted prior to the deadline. All other discounts require the code in the left column to be entered on the registration form. Only one discount code can be entered on a registration form.
Program Number: 5060-10456
Note: This course is self paced; students have 30 days to complete.
Registration Deadline: Sat., June 30, 2018