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Strategies to Defuse Explosive Situations

Sometimes we face the difficult challenge of defusing tense situations during our daily interactions. Equip yourself with the tools to remedy these situations, and train others to do the same. Explore common causes of conflicts and introduce conflict management approaches.

This course can be applied to the Certificate in Public Administration.

Benefits and Learning Outcomes

  • Review multiple definitions of conflict
  • Identify various forms of conflict
  • Discover common effects conflict can have on work relationships
  • Explore strategies for defusing conflict
  • Examine conflict management approaches
  • Introduce tips for prevention


You will have access to this workshop for 30 days.
Open enrollment.

Open enrollment - register any time

Location: Online

Instructor: Shirley Burks M.A.

Fee: $99

Discounts Available

Discount CodeDescription

$20 discount is only available for verified current Wisconsin Municipal Court Clerk’s Association (WMCCA) members.

Early registration discounts will subtract automatically from the fee if the registration is submitted prior to the deadline. All other discounts require the code in the left column to be entered on the registration form. Only one discount code can be entered on a registration form.


Discount Available

CEUs: 0.4

Program Number: 7310-8457

Note: You will have access to this workshop for 30 days.
Open enrollment.

Registration Deadline: Thu., June 30

Register Now