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Productivity & Quality Improvement

Examine the steps, processes and procedures necessary to ensure quality assurance of the products and services your agency provides. Analyze each of the steps: definition, development, implementation and change management, monitoring and documentation using examples from your own agency.

This course can be applied to the Certificate in Public Administration.

Benefits and Learning Outcomes

By the end of the workshop, participants should have:

  • Means to define specific quality characteristics necessary to customer satisfaction
  • Started to develop specific measures of quality (leading and lagging indicators)
  • Identified key steps in their service delivery processes where “quality” is built in
  • Identified monitoring procedures for their process
  • Started to develop a process documentation process

All sessions are Face-to-Face unless otherwise noted.

Wed., Mar. 30


Location: UWM School of Continuing Education

Instructor: Nelson Soler


$150 if you register by Wed., Mar. 16.
$165 if you register after Wed., Mar. 16.

CEUs: 0.6

Enrollment Limit: 20

Program Number: 7310-8753

Registration Deadline: Wed., Mar. 30

Register Now