Office Lean Module I

Lean is a proven methodology to enable business results and create an engaged, problem-solving culture. Office Lean takes manufacturing-based principles and applies them to non-traditional industries, including healthcare, insurance, government, utilities, and not-for profits. Through the execution of required capstone projects, students apply these methodologies and principles directly to their own organizations and receive real-time coaching and feedback from instructors and peers.

Recently, organizations have begun using Office Lean as a business operating philosophy and key productivity factor to streamline and eliminate waste from administrative processes, improve quality, and achieve bottom-line savings.

Module I (2 Days)

Key takeaways:

  1. Methodology
  2. Lean implementation structure
  3. Success stories – industry and prior Office Lean classes
  4. Hands-on simulation of batch vs. flow
  5. Value and waste identification and elimination
  6. Basic tools to visualize the value stream
  7. Effective metrics
  8. Culture and leadership
  9. Change management and acceleration
  10. Prioritizing improvements
  11. Improvement event structure and tactics
  12. Launch capstone projects using concepts learned

This course can be applied to the Office Lean Certificate.


Paul Pejsa

Paul Pejsa

Paul Pejsa has over 25 years of experience in research, engineering, manufacturing, service and process improvement. At Pratt & Whitney Aircraft, Paul led DOD and NASA funded research in high temperature super alloys. Within GE’s Transportation and Healthcare businesses, he ... read more

Tom Laack

Tom Laack

Tom has been an ad-hoc instructor at UWM-SCE since 2008.  He has two decades of professional experience in continuous improvement (Lean), manufacturing, and operations in different aspects of the healthcare industry.  He has helped implement Lean methodologies at more than ... read more

Dates and locations to be announced.