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Negotiation Skills

Discover influential skills to facilitate productive and lucrative solutions. Learn to state your case while respecting the views of others. Lead constructive conversations and reach fair agreements.

This course can be applied to the following certificates:
Business Communication Certificate
Emerging Leaders Certificate

Benefits and Learning Outcomes

  • Use influential skills to facilitate productive and lucrative solutions
  • Understand the elements of your natural preferences and how to leverage them and avoid potential pitfalls
  • Recognize the various ways others approach negotiations and conflict, and communicate effectively with them
  • Apply knowledge related to the nature of conflict and the negotiation process

Course Outline/Topics

I. Definition of Win/Win
A) Parking Exercise
B) Identifying Negotiation Styles
C) Useful Negotiation Skills

II. Listening Skills
A) Assessment
B) Listening Skills Steps
C) Types of feedback

III. Concessions and Positive Exchanges
A) Key questions regarding concessions
B) Key considerations in making concessions
C) Guidelines for making positive exchanges

IV. The Concept of BATNA
A) Are you ready to negotiate?
B) The art of haggling
C) References and Resources


"This course provided an excellent balance of content and hands-on learning opportunities."  —  Teri Collins, Independent Consultant

"“Got the class involved and made the topic fun–not just lecture.”"  —  Laurie Nelson, Project Manager, Schwarz Pharma

All sessions are Face-to-Face unless otherwise noted.

Tue., Nov. 1


Location: UWM School of Continuing Education

Instructor: Rodney (Buck) Hillestad


$345 if you register by Tue., Oct. 25.
$395 if you register after Tue., Oct. 25.

CEUs: 0.7

Enrollment Limit: 30

Program Number: 5050-9397

Registration Deadline: Tue., Nov. 1

Register Now