• Gain an understanding of the basics of facility management
• Learn about the typical hard and soft services that facility managers are responsible for delivering
• Explore the planning and business side of delivering facility management services

Topic 1-Introduction to Facility Management

This session will provide an overall view (from 1,000 feet up) of the broad range of tasks and responsibilities involved in managing a facility and the juggling act that is the daily life of a facility manager.

Topic 2- Facility Services – Part 1

This session will cover the different areas of a facility that are often overlooked or taken for granted, yet areas that somehow manage to give each facility a distinctive look and feel.

Topic 3-Facility Services – Part 2

This session will cover typical FM activities related to the day-to-day operational activities, some of which are typically performed in-house and some outsourced.  Examples include: building operations and maintenance, outsourcing and out-tasking, janitorial services and food service.

Topic 4-Facility Planning

In this session we will cover activities related to the planning and business side of facility management. It includes items such as: budgeting, finance, master planning, strategic and tactical planning, the balanced scorecard, benchmarking, and asset management