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Goals and Measurements, and Facilitation Skills

A team needs to know its purpose, how to measure performance and how each member contributes. Learn how to bring all of this together, and get a team to start effectively problem solving so that when they are not hitting their measures they can get back on track.

This course can be applied to the Team Effectiveness Certificate.

Benefits and Learning Outcomes

  • Learn facilitator strategies to use at different stages of team development
  • Address different ways of measuring the immeasurable
  • Develop options for making decisions and overcoming barriers to consensus

Course Outline/Topics

  1. That Which Can Be Measured Can Be Improved
    A) The Art of Facilitation
    B) Practice Set-Up
    C) Managing Conflict in a Team Setting
    D) Facilitation Skills Questionnaire
    E) Interpretation: Knowing Your Valence
    F) Conflict Gone Bad: How to Identify it and What to Do
  2. Conflict Resolution Process
    A) Assumptions When Using the Conflict Resolution Process
    B) Some Not-So-Random Thoughts on Stimulating Brainstorming
    C) Practicing Conflict Resolution
    D) Being The Project Manager: Facilitation Overview
    E) Facilitation Steps
    F) Practical Application
    G) Defining Interventions
    H) Wording Interviews
    I) Telling Vs. Asking
    J) Dealing With Resistance
    K) Resistance Scenarios
    L) Assessing Your Influencing Style
    M) Influencing Strategy Role Play
    N) Influencing Tactics
    O) Influencing Through Effective Presentation Development
    P) Effective Presentation –Process

All sessions are Face-to-Face unless otherwise noted.

Fri., Mar. 11, 2016


Location: UWM School of Continuing Education

Instructor: Eric Coryell


$145 if you register by Fri., Feb. 26, 2016.
$195 if you register after Fri., Feb. 26, 2016.

Discounts Available

Discount CodeDescription
Early Registration Discount Register by Fri., Feb. 26, 2016 and receive $50 off.

Register two or more people and receive $50 off of the current price per registration. Use discount code GROUP.

Early registration discounts will subtract automatically from the fee if the registration is submitted prior to the deadline. All other discounts require the code in the left column to be entered on the registration form. Only one discount code can be entered on a registration form.


Discounts Available

CEUs: 0.7

Enrollment Limit: 30

Program Number: 5050-8694

Registration Deadline: Fri., Mar. 11, 2016

Register Now