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Essential Skills for Supervisors

Understand management roles and responsibilities, including the art of leadership, motivation, communication and delegation. Acquire the leadership skills necessary to “hit the ground running” as a new or prospective supervisor, or take the opportunity to refresh your dexterity as a seasoned leader.

This course can be applied to the following certificates:
Emerging Leaders Certificate
Organizational Development Certificate

Benefits and Learning Outcomes

  • Optimize communication opportunities and deliver instructions clearly
  • Handle formal performance appraisals and provide productive feedback
  • Apply a proven conflict management methodology and tweak your style
  • Delegate efficiently and effectively
  • Build a high-performance team
  • Strengthen your on-the-job-training program
  • Instill a “root cause” problem solving mentality with your employees

Course Outline/Topics

  1. Introduction and logistics
    A) Training session/team meeting guidelines
  2. Good boss-bad boss
    A) Traits of both styles of bosses
  3. Communications
    A) Diagrams
    B) Communication cycle
    C) Keeping the cycle intact
    D) Do’s and don’ts of asking questions
    E) Tips for answering questions
    F) Listening skills assessment
    G) Speaking to an employee
    H) Giving verbal feedback
  4. Performance alignment & goal setting

A)     The SMART goal setting model

B)      Principles for writing solid objectives

C)      Action verbs for results-oriented objectives

D)     Principles for writing requirements and measures

E)      Exercises

F)      Seven steps for successful performance planning discussions

G)     The less formal..day-to-day process

  1. Building a high-performance team
    A) Stages of team growth
  2. Resolving and managing conflict
    A) Conflict…it’s gonna happen
    B) The resolution process steps
    C) Examples
  3. Time management and delegation
    A) Biggest time wasters
    B) Time savers examples
    C) A simple time management plan
    D) The big picture
    E) The big rocks of time
    F) Questions to ask before delegating
    G) To delegate or not to delegate
  4. Problem solving
    A) Buck’s simple four step problem solving methodology
  5. Effective meetings
    A) What agendas should include
    B) Things to consider when planning a meeting
  6. Training new employees and implementing new processes
    A) What do changes mean to a supervisor?
    B) Steps to managing change and implementing new processes
    C) Keys to developing and effective on the job training plan
  7. Wrap Up


Course fee includes morning and afternoon refreshment, networking breaks, lunches and instructional material.

I liked the interaction with everyone. It made the class very interesting and is an easy way to learn some new skills.

— Dennis Lindemann, Manager, ATI Ladish

Loved Buck’s approach and style! I learned so many practical tips and ideas that I will certainly implement.

— Micky Glaser, Thermo Fisher Scientific, Milwaukee, WI

All sessions are Face-to-Face unless otherwise noted.

Course available Oct. 10-Nov. 21

Location: Online

Instructor: Rodney (Buck) Hillestad


$945 if you register by Mon., Sept. 26.
$995 if you register after Mon., Sept. 26.

CEUs: 1.4

Enrollment Limit: 20

Program Number: 5050-9160

Access to Course Site
You will receive an email approximately one week prior to the start date of the class with instructions on setting up your username and password and how to access the online course site.

Course Requirements
This is an instructor-facilitated, online asynchronous course. You are required to have routine access to a computer with Internet (we highly recommend a high speed connection such as DSL or cable modem). You are also required to have a recent version of Microsoft Office Suite or comparable program to include Microsoft Word (word processing), Excel (spreadsheets), and PowerPoint (presentations) in order to both view and create documents needed to participate in this course.

There are no textbooks required for this course. Course materials will be provided in the online course site (D2L).

Each week you will be given readings and assignments to complete. Each week you will be expected to log in and complete assignments within the deadlines given in order to be awarded CEUs and the certificate of completion. However, within the deadline you will be able to complete the readings and assignments at your leisure.

Certificates of Completion will be mailed within two weeks after the last day of class.

Registration Deadline: Mon., Oct. 3

Session has been cancelled.

Thu.-Fri., Dec. 8-9


Location: UWM School of Continuing Education

Instructor: Rodney (Buck) Hillestad


$945 if you register by Wed., Nov. 23.
$995 if you register after Wed., Nov. 23.

CEUs: 1.4

Enrollment Limit: 30

Program Number: 5050-9399

Registration Deadline: Thu., Dec. 8

Register Now