Essential Skills for Supervisors

Understand management roles and responsibilities, including the art of leadership, motivation, communication and delegation. Acquire the leadership skills necessary to “hit the ground running” as a new or prospective supervisor, or take the opportunity to refresh your dexterity as a seasoned leader.

This course can be applied to the Emerging Leaders Certificate.

Benefits and Learning Outcomes

  • Optimize communication opportunities and deliver instructions clearly
  • Handle formal performance appraisals and provide productive feedback
  • Apply a proven conflict management methodology and tweak your style
  • Delegate efficiently and effectively
  • Build a high performance team
  • Strengthen your on-the-job-training program
  • Instill a “root cause” problem solving mentality with your employees

Course Outline/Topics

  1. Introduction and Logistics
    A) Training Session/ Team Meeting Guidelines
  2. Good Boss-Bad Boss
    A) Traits of both styles of bosses
  3. Communications
    A) Diagrams
    B) Communication Cycle
    C) Keeping the cycle intact
    D) Do’s and Don’ts of asking questions
    E) Tips for answering Questions
    F) Listening skills assessment
    G) Speaking to an employee
    H) Giving verbal feedback
  4. Performance Alignment & Goal Setting

A)     The SMART goal setting model

B)      Principles for writing solid objectives

C)      Action verbs for results-oriented objectives

D)     Principles for writing requirements and measures

E)      Exercises

F)      7 steps for successful performance planning discussions

G)     The less formal..day to day process

  1. Building a High Performance Team
    A) Stages of team growth
  2. Resolving and Managing Conflict
    A) Conflict…it’s gonna happen
    B) The resolution process steps
    C) Examples
  3. Time Management and Delegation
    A) Biggest time wasters
    B) Time Savers examples
    C) A simple time management plan
    D) The big picture
    E) The Big Rocks of Time
    F) Questions to ask before delegating
    G) To delegate or not to delegate
  4. Problem Solving
    A) Buck’s simple four step problem solving methodology
  5. Effective Meetings
    A) What agendas should include
    B) Things to consider when planning a meeting
  6. Training New Employees and Implementing New Processes
    A) What do changes mean to a supervisor?
    B) Steps to managing change and implementing new processes
    C) Keys to developing and effective On the Job Training Plan.
  7. Wrap Up


Course fee includes morning and afternoon refreshment, networking breaks, lunches and instructional material.

I liked the interaction with everyone. It made the class very interesting and is an easy way to learn some new skills.

— Dennis Lindemann, Manager, ATI Ladish

Loved Buck’s approach and style! I learned so many practical tips and ideas that I will certainly implement.

— Micky Glaser, Thermo Fisher Scientific, Milwaukee, WI

Wed.-Thu., Feb. 24-25, 2016


Location: UWM School of Continuing Education

Instructor: Rodney (Buck) Hillestad


$845 if you register by Wed., Feb. 10, 2016.
$895 if you register after Wed., Feb. 10, 2016.

Discounts Available

Discount CodeDescription
Early Registration Discount Register by Wed., Feb. 10, 2016 and receive $50 off.

Register two or more people and receive $50 off of the current price per registration. Use discount code GROUP.

Early registration discounts will subtract automatically from the fee if the registration is submitted prior to the deadline. All other discounts require the code in the left column to be entered on the registration form. Only one discount code can be entered on a registration form.


Discounts Available

CEUs: 1.4

Enrollment Limit: 30

Program Number: 5050-8680

Registration Deadline: Wed., Feb. 24, 2016

Register Now