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Emotional Intelligence I: Dealing with Difficult People, Including Yourself!

Develop an understanding of how the brain, body and emotions interact with each other, and learn how to identify the triggers of conflict in the workplace. Sharpen your neutralizing communication abilities and discover resolution techniques.

Who Should Attend

Experienced, new or aspiring managers, supervisors, group leaders, team leaders, HR generalists and anyone with leadership responsibilities – actually, anyone who wants more satisfying interpersonal relationships! You will even leave with tips and tools that will benefit your personal relationships as well as professional.

Benefits and Learning Outcomes

  • Identify personality types and attractions
  • Classify style characteristics and their impact on relationships
  • Transform tolerating difficult people into appreciating differences
  • Redefine recognition as a relationship tool

Course Outline/Topics

  1. Definition of Emotional Intelligence
    A)     My difficult people
    B)     Principles
    C)     Fundamentals
    D)     Emotions and the Brain
    E)      The affirmations technique
    F)      Female/Male communications styles
    G)     Basic Behavior Types
    H)     Work/Life Preference Cheklist
  2. How available are you?
    A)     Guess your personality type
    B)     Johari Window
    C)     Martstons Model
    D)     DISC Model
  3. Ideas for working with my difficult people
    A)     Work and social compatibility
    B)     What emotion is it?
    C)     Managing your anger
    D)     Emotional Intelligence Domains and Associated Competencies
    E)      A person with high emotional intelligence
  4. Increasing emotional intelligence
    A)     Know your emotions
    B)     Manage your emotions
    C)     Motivate yourself
    D)     Self-Efficacy Basic Assessment
    E)      Recognize emotions in others/empathy
    F)      Handle relationships
    G)     Peer coaching
    H)     Clearing the emotional muck
    I)      Recommended Readings
    J)      Resources (Coaching, persuasion and communication skills, leadership and management, change management, motivating others, engagement, generational differences, emotional intelligence, stress management, and time mastery)


Program fee includes morning and afternoon refreshment networking breaks, lunches, and instructional material.

Patricia was excellent, knowledgeable and personable.

— Bob Granger, ATI Ladish

All sessions are Face-to-Face unless otherwise noted.

Wed.-Thu., Apr. 20-21, 2016


Location: UWM School of Continuing Education

Instructor: Patricia Clason


$845 if you register by Wed., Apr. 6, 2016.
$895 if you register after Wed., Apr. 6, 2016.

Discounts Available

Discount CodeDescription
Early Registration Discount Register by Wed., Apr. 6, 2016 and receive $50 off.

Register two or more people and receive $50 off of the current price per registration. Use discount code GROUP.

Early registration discounts will subtract automatically from the fee if the registration is submitted prior to the deadline. All other discounts require the code in the left column to be entered on the registration form. Only one discount code can be entered on a registration form.


Discounts Available

Enrollment Limit: 30

Program Number: 5050-8668

Registration Deadline: Wed., Apr. 20, 2016

Register Now