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Create Your Facilitator and Learner Manual

Explore techniques for preparing professional training programs, managing instructors effectively, fielding questions and facilitating learning. Cover everything from the page layout and formatting of materials to critical facilitation skills, such as knowing what questions to ask and how to ask them.

Who Should Attend

  • Training and Development Managers
  • Managers and Supervisors
  • New or Experienced Trainers
  • HR Professionals
  • Consultants
  • Anyone Charged with Designing Manuals and/or Materials Used To Support Training

Benefits and Learning Outcomes

  • Understand design of course material
  • Create learner and facilitator manuals
  • Practice formatting basics
  • Make your material reader-friendly
  • Prepare to lead the learning process
  • Know how to best formulate and field questions
  • Manage time in the classroom
  • Practice and apply your new knowledge

Course Outline/Topics

8:30am – 12:00pm

  • Introductions & Logistics
  • Layout & Format
  • Writing to Connect with Your Audience
  • Accelerated Learning

12:00pm – 12:30pm

  • Lunch

12:30pm – 4:30pm

  • Designing & Writing Job Aids  
    • Short exercises
    • Case studies
    • Simulations and games
    • Etc.
  • Facilitation & Questioning Skills           
  • Presentation Methods     
  • Design, Development & Use of Visual Aids
  • Time Management

Sessions include a morning and afternoon 15 min. break.


Lunch and snacks are provided each day. Discounted parking is also available for those who park in the adjacent Grand Avenue parking structure.

Dates and locations to be announced.