Contract Administration

After the negotiation of the labor agreement, managers, personnel and labor relations professionals should practice effective methods for developing a winning labor strategy. Learn the rules that govern contract administration, grievance handling, the administration of discipline, and labor arbitration.

This class has been pre-approved by the Society for Human Resource Management for 14 Professional Development Credits (PDCs) towards the SHRM-SCP or SHRM-CP.

This course can be applied to the Labor Relations Certificate.


Gary Marsack

Gary Marsack

Gary A. Marsack is a member of the board of directors, president and a senior shareholder of the law firm of Lindner & Marsack. A substantial part of his legal work with the firm involves the representation of national clients in ... read more

Course Outline/Topics

Program Agenda

Day 1


The Role of the Frontline Supervisor

Mid-Contract Term Bargaining

  • Learn about the National Labor Relations Act as it applies to
    • Applicable Statutory Provisions
    • Mandatory vs. Voluntary Bargaining Subjects
    • Bad Faith Bargaining and an Employer’s Right to Communicate
    • the Right of Employee to have Union Representation


Sample Contract Language

  • Learn about Management Rights Clause
  • Understand the grievance procedure
  • Understand strikes and lockouts

Guidelines for Grievance Avoidance and Handling of Grievances

  • Determine what a grievance is and the general cause of grievances
  • Understand specific causes of grievances
  • Learn how to recognize and prevent causes of grievances

Day 2


Adjusting Grievances-Role of the Supervisor and Other Management Representatives

  • Understand the guiding principles:
    • Listening to a grievance
    • Putting the grievance at ease
    • Discussing the grievance
    • Getting the facts
    • Considering the grievant’s viewpoint
    • Evaluating fact and opinion
    • Making and communicating the decision
    • Maintaining the Grievance Records
    • Learn about processing Grievances at the Initial Steps of the Grievance Procedure


The Disciplinary Process

  • Understand the discipline in a company
  • Learn about the steps in progressive discipline and why to practice a system of progressive discipline
  • Understand “just cause” for discipline

Preparation of a Case for Arbitration and an Overview of the Process

  • Learn what preliminary measures must be taken
    • Selection of an Arbitrator
    • Hearing Site
    • Use of Verbatim Transcripts
    • Learn about the evidence and proof in arbitration
      • Burden of Proof, Order of Proof
      • Understand how to prepare the evidence
      • Develop knowledge of the procedural protections
      • Determine how to present a case to an arbitrator
      • Understand the guidelines for testifying as a witness

All sessions are Face-to-Face unless otherwise noted.

Date: Wed.-Thu., Mar 7-8, 2018

Time: 8:30am-4pm

Location: UWM School of Continuing Education

Instructor: Gary Marsack


$845 by Wed., Feb. 21, 2018.
$895 after Wed., Feb. 21, 2018.

CEUs: 1.4

Enrollment Limit: 30

Program Number: 5045-10696

Registration Deadline: Wed., Mar. 7, 2018

Register Now