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Communication DOs and DON’Ts for Public Managers

Get the tools to inform, educate and stimulate your audience to action. It does not matter if your audience is one person, a department or an entire city. Learn the techniques practiced by master communicators so that you can gain better understanding and cooperation. Lessons apply to both written and oral communication.

This course can be applied to the Certificate in Public Administration.

Benefits and Learning Outcomes

  • Identify which messages will best inform and stimulate your audience to action
  • Condense your communications into concise statements vital to modern communications
  • Use key communication techniques to lead difficult people away from confrontation and toward understand and cooperation

Dates and locations to be announced.

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