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Changing Tides: The Role of Professional Case Managers in Self-Directed Support Programs

Self-directed programs provide essential services to vulnerable populations across the country, facilitating choice and self-determination where rigid, prescriptive institutional systems stood before. Health and human service professionals who operate within self-directed programs must embody a deep respect for individual differences in age, location, gender, culture, diagnosis and support in meeting consumers where they are. In Wisconsin, like elsewhere in the country, vast regional, economic and cultural differences impact how eligible populations connect and utilize the same self-directed program models. Case management models needed to support the needs of persons served within long-term care programs, self-directed or managed care are diverse and culturally competent.

Explore the origin and growth of self-directed service options, self-determination theory and best practice recommendations. Through the examination of case studies, identify common challenges and misinterpretations that arise in self-direction and person-centered planning, and develop the skills to manage these situations. 

Who Should Attend

Social Workers, Counselors, Case Managers, Independent Consultants, Support Brokers, Administrative Leadership, Program Staff, Transition Coordinators, School Social Workers, Financial Management Staff

Benefits and Learning Outcomes

  • Develop common language and understanding of Self-Determination Theory across varied disciplines
  • Appraise different self-directed program models and applications, and evaluate the role of the case manager in self-directed service programs
  • Examine evidence-based research, and apply best practices in the field
  • Develop skills to adapt person-centered planning methods to further support consumer self-direction
  • Identify the socio-ecological factors that impact an individual’s ability to self-direct
  • Identify potential conflicts of interest and ethical dilemmas in self-directed program models, and develop skills to assess, manage and mitigate risk in these situations

Dates and locations to be announced.