• This field is for validation purposes and should be left unchanged.

Business Analyst Essentials

Get briefed on the tools and skills a business analyst needs to succeed. Strengthen your business savvy and understanding of technology as you learn how to apply those skills throughout the Business Analysis Life Cycle as documented in the Business Analyst Body of Knowledge (BABOK®).

This is the recommended first course for those pursuing the Business Analysis Certificate and is the prerequisite for some of the courses in the certificate.

This course can be applied to the following certificates:
Business Analysis Certificate
Project Management Certificate

Benefits and Learning Outcomes

  • Understand the key roles of an analyst throughout a project
  • Improve soft skills (communication, creativity, office politics)
  • Enhance understanding of the relationship among data, decisions and process
  • Gain immediate comprehension of systems thinking and its universal role in the organization

Course Outline/Topics

Seminar Outline


  • The organizational role of business analysts
  • The evolving role of the business analyst
  • Business analysis in the context of strategy, operations and projects
  • Business Analysts vs. Project Manager

Business Analyst Tools, Techniques and Skills: Soft Skills

  • Brainstorming: Purpose, techniques, objectives, DOs and DON’Ts
  • Basic Facilitation: Meeting management, meeting logistics, meeting follow-up
  • Communication
  • Office politics
  • Creativity: Convergent and divergent thinking
  • Systems Thinking

Business Analyst Tools, Techniques and Skills: Quantitative Skills

  • Basic statistics and forecasting
  • Data modeling, data behavior, and data flows
  • Business process modeling and flowcharting
  • Problem solving

Applying the Life Cycle of Business Analysts

Enterprise analysis

  • Strategic planning and business architecture
  • Feasibility, project scope, and business cases
  • Prioritizing projects

Requirements planning and management

  • Team roles and stakeholders
  • Requirements risk approach
  • Estimates, measurements and metrics
  • Managing requirements change

Requirements elicitation

  • Elicitation techniques
  • Documentation and quality control

Requirements analysis and documentation

  • Structure requirements and documentation
  • Business domain models – analyze user and functional requirements
  • Assumptions and constraints
  • Document requirements attributes
  • Validate and verify requirements

Requirements communication

  • Creating a requirements communication plan
  • Managing requirements conflicts
  • Creating a requirements package

Solution assessment and validation

  • Testing and quality assurance
  • Simplicity vs. complexity
  • Accomplishment branding


All Business Analysis courses can be taken individually or as a series to earn the certificate.

Tim is an excellent instructor. The course materials were great. This class was enjoyable and provided lots of practical knowledge to apply.

— 2015 class participant

Really enjoyed this class! The instructor gives a lot of good real-world examples.  Great intro class!

— Theresa Mueller, Fall 2015 class participant

Dates and locations to be announced.