Business Analyst Essentials

Learn the tools and skills business analysts need to succeed. Strengthen your business savvy and understanding of technology as you apply these skills throughout the Business Analysis Life Cycle as documented in the Business Analyst Body of Knowledge (BABOK®).

This is the recommended first course for those pursuing UWM’s Business Analysis Certificate and is the prerequisite for some of the courses in the certificate.

This course can be applied to the following certificates:
Business Analysis Certificate
Project Management Certificate


Timothy Johnson, PMP, MBA

Timothy Johnson, PMP, MBA

Timothy L. Johnson has almost two decades of highly successful experience in project and program management, business solutions, creativity, executive and management coaching, and strategic facilitation. His clients include Teva Neuroscience, Harley-Davidson, ING, Principal Financial Group, Wells Fargo, and numerous ... read more

Benefits and Learning Outcomes

  • Understand the key roles of analysts throughout  projects
  • Improve soft skills (communication, creativity, office politics)
  • Enhance understanding of the relationship among data, decisions and process
  • Gain immediate comprehension of systems thinking and its universal role in the organization

Course Outline/Topics

Seminar Outline


  • The organizational role of business analysts
  • The evolving role of business analysts
  • Business analysis in the context of strategy, operations and projects
  • Business Analysts vs. Project Managers

Business Analyst Tools, Techniques and Skills: Soft Skills

  • Brainstorming: Purpose, techniques, objectives, Do’s and Don’ts
  • Basic Facilitation: Meeting management, meeting logistics, meeting follow-up
  • Communication
  • Office politics
  • Creativity: Convergent and divergent thinking
  • Systems Thinking

Business Analyst Tools, Techniques and Skills: Quantitative Skills

  • Basic statistics and forecasting
  • Data modeling, data behavior, and data flows
  • Business process modeling and flow charting
  • Problem solving

Applying the Life Cycle of Business Analysts

Enterprise analysis

  • Strategic planning and business architecture
  • Feasibility, project scope and business cases
  • Prioritizing projects

Requirements planning and management

  • Team roles and stakeholders
  • Requirements risk approach
  • Estimates, measurements and metrics
  • Managing requirements change

Requirements elicitation

  • Elicitation techniques
  • Documentation and quality control

Requirements analysis and documentation

  • Structure requirements and documentation
  • Business domain models – analyze user and functional requirements
  • Assumptions and constraints
  • Document requirements attributes
  • Validate and verify requirements

Requirements communication

  • Creating a requirements communication plan
  • Managing requirements conflicts
  • Creating a requirements package

Solution assessment and validation

  • Testing and quality assurance
  • Simplicity vs. complexity
  • Accomplishment branding


All Business Analysis courses may be taken individually or as a series to earn the Business Analysis Certificate.


"Tim is a great instructor and helped me better understand the BA/PM relationship."  —  Christina Oblak, Aurora Healthcare

"Instructor was very good, especially with giving everyday stories and examples that were relevant to the topic."  —  Polly Muehleman, CCU

All sessions are Face-to-Face unless otherwise noted.

Date: Mon.-Tue., Apr 9-10

Time: 8:30am-4:30pm

Location: UWM School of Continuing Education

Instructor: Timothy Johnson PMP, MBA

Fee: $845

CEUs: 1.4, PD Hours: 14, CDUs: 14, PDUs: 14

Enrollment Limit: 24

Program Number: 5025-10682

Registration Deadline: Mon., Apr. 9

Register Now