Below are some answers to common questions we’ve been receiving and links to related resources. If you can’t find an answer to your Office 365 question here, please contact the UWM Help Desk by calling 414-229-4040 (toll-free 877-381-3459) or submit an online help request at GetTechHelp.uwm.edu.
Working with Office 365How do I access Office 365?
Supported internet browsers include Microsoft Internet Explorer, Mozilla Firefox, Google Chrome, and Apple Safari. Just go to outlook.office365.com or navigate there from uwm.edu. Remember to use your full UWM email address and ePanther password to log in!
Supported desktop clients include Outlook 2010 or 2013 (for Windows) and Outlook 2011 or Mac OS X Mail (for Mac). Most mobile devices can be synced with Office 365 and methods for doing so vary by device. Go to the Get Connected page to see instructions for setting up Office 365 for desktop clients and mobile devices.
How do I set up my mobile device to work with Office 365?
Do I need to reconfigure my mobile device if it worked with pantherLINK?
Why do some messages in my account reappear after I move or delete them?
The conversation remains intact even when you move or delete its individual messages. So, when you receive someone’s reply to a conversation in your inbox, the entire conversation becomes visible again regardless of where its individual messages are located. This can give the appearance of emails reappearing, but they are actually being displayed as part of a larger conversation and are still located in their respective folders.
To turn conversations off for individual folders, click CONVERSATIONS BY DATE above the message pane and switch CONVERSATIONS to “off” in the menu. This turns conversations off for the current folder and displays individual messages by date instead.
Can I still send meeting invites to pantherLISTs?
Where is the email spell checker in the Outlook Web App?The Outlook Web App does not provide a spell checker because it relies on your internet browser’s spell-checking capabilities instead. The latest versions of all the most common internet browsers, Google Chrome, Mozilla Firefox, Apple Safari, and Internet Explorer 10+) spell-check automatically.
Older versions of Internet Explorer (specifically IE9 and earlier) do not include a spell-checker. If you have IE9 or another browser that does not contain a spell-checker, it is recommended you update to a newer version of IE or switch to one of the other browsers listed above when accessing Office 365 via the Outlook Web App.
What's up with the colored boxes next to peoples' names and pictures?
- A green box indicates the user is signed in and available for chat.
- A yellow box indicates the user is signed in, but currently idle or away.
- A red box indicates the user is signed in, but currently unavailable.
- A white box indicates the user is signed out of chat.
To learn more about chat in Office 365, go to the Lync How-To’s page.
What is maximum message size in Office 365?
What are the Office 365 quota amounts?
Is my UWM email address the same in Office 365 as it was in pantherLINK?
What is included in Office 365?
- Outlook email, calendar, and more
- OneDrive file storage and sharing
- Lync instant and video messaging
- OfficeOnline productivity suite
Office ProPlusWhat is Office ProPlus?
Who is eligible to receive Office ProPlus?
When I am no longer enrolled at UWM, what will happen to my Office ProPlus license?
How do I download Office ProPlus?
Which Office programs are included with my Office ProPlus License?
OneNote for Mac is available for download from the Mac App Store.
Are there mobile versions of the Microsoft Office suite available through ProPlus?
Additionally, mobile versions of OneDrive (called “OneDrive for Business”) and Lync are available for iOS and Android devices.
How many devices can I have Office installed on with myOffice ProPlus License?
Do I need a product code to activate Office ProPlus?
Support, Training, and DocumentationWho should I contact if I have questions about Office 365?
Is training available for Office 365?
What sort of resources are available to help me use Office 365?