profile-default

Erik Timmerman

Associate Professor
 (414) 229-6505
 Merrill Hall 242

Website: people.uwm.edu/~eriktimm

Education

PhD, Organizational Communication, University of Texas at Austin
MA, Communication Studies, Texas State University-San Marcos
BA, Communication Studies, Criminal Justice (dual), University of Nevada, Reno

Research

My current research projects focus upon the application of communication theory and research to better understand (1) customer service transactions and (2) the ways that communication technology impacts students’ learning and perceptions in the traditional and online college classes.

Teaching

Commun 105 – Business and Professional Communication
Commun 310 – Communication in Organizations
Commun 365 – Negotiation Skills Workshop
Commun 815 – Communication Technologies in Organizations
Commun 820 – Communication in Customer Service Settings
Commun 830 – Negotiation

Selected Publications

Timmerman, C. E. (2015). Peer tutoring and customer service: Students as “partial employees”. Atkins-Sayre, W., & Yook, E. (Eds.). Communicating advice: Peer tutoring and communication practice, 261-276. Peter Lang.
Cole, A. W., & Timmerman, C. E. (2015, July (3rd Quarter/Summer)). What do students think about MOOCs? Journal of Online Learning and Teaching, 11(2), 188-201.
Scott, C. R., & Timmerman, C. E. (2013). Communicative changes associated with repeated use of electronic meeting systems for decision-making tasks. Nikoi, E., & Boateng, K. (Eds.). Collaborative processes and decision making in organizations, 1-24. Hershey, PA: IGI Global.
Kim, J., & Timmerman, C. E. (2012). Positive feedback messages and the role of presence during exercise video game play. Proceedings of the 14th Annual International Society for Presence Research.
Zhao, Q., Ahn, S., Meyers, R. A., Timmerman, C. E., & Fonner, K. L. (2012). Exploring students’ use of email for out-of-class communication: Frequency, satisfaction, and learning self-efficacy. Journal on Excellence in College Teaching, 23(4), 5-32.
Timmerman, C. E. (2010). Forum responses: Has communication research made a difference. Journal of Applied Communication Research, 202-204.
Timmerman, C. E. (2009). Forum introduction: Has communication research made a difference? Communication Monographs, 76(1), 1 – 19.
Timmerman, C. E., & Madhavapeddi, N. S. (2008). Perceptions of organizational media richness: Channel expansion effects for electronic and traditional media across richness dimensions. IEEE Transactions on Professional Communication, 51(1), 18-32.
Timmerman, C. E., & Scott, C. R. (2006). Virtually working: Communicative and structural predictors of media use and key outcomes in virtual work teams. Communication Monographs, 73(1), 108 – 136.
Timmerman, C. E., & Kruepke, K. A. (2006). Computer-assisted instruction, media richness, and college student performance. Communication Education, 55(1), 73 – 104.
Hovick, S. R., Meyers, R. A., & Timmerman, C. E. (2003). E‐mail communication in workplace romantic relationships. Communication Studies, 54(4), 468 – 482.