Erik Timmerman

Associate Professor
 (414) 229-6505
 Merrill Hall 242



PhD, Organizational Communication, University of Texas at Austin
MA, Communication Studies, Texas State University-San Marcos
BA, Communication Studies, Criminal Justice (dual), University of Nevada, Reno


My current research projects focus upon the application of communication theory and research to better understand (1) customer service transactions and (2) the ways that communication technology impacts students’ learning and perceptions in the traditional and online college classes.


Commun 105 – Business and Professional Communication
Commun 310 – Communication in Organizations
Commun 365 – Negotiation Skills Workshop
Commun 815 – Communication Technologies in Organizations
Commun 820 – Communication in Customer Service Settings
Commun 830 – Negotiation

Selected Publications

Timmerman, C. E. (2016, May). Communication Channels. Sage Encyclopedia of Corporate Reputation. Thousand Oaks, CA: Sage.
Kim, J., & Timmerman, C. E. (2016, May). Effects of Supportive Feedback Messages on Exergame Experiences: A Mediating Role of Social Presence. Journal of Media Psychology.
Cole, A. W., & Timmerman, C. E. (2015). What do students think about MOOCs? Journal of Online Learning and Teaching, 11(2), 188-201.
Timmerman, C. E. (2015). Peer tutoring and customer service: Students as “partial employees”. Atkins-Sayre, W., & Yook, E. (Eds.). Communicating advice: Peer tutoring and communication practice, 261-276. Peter Lang.
Scott, C. R., & Timmerman, C. E. (2013). Communicative changes associated with repeated use of electronic meeting systems for decision-making tasks. Nikoi, E., & Boateng, K. (Eds.). Collaborative processes and decision making in organizations, 1-24. Hershey, PA: IGI Global.
Zhao, Q., Ahn, S., Meyers, R. A., Timmerman, C. E., & Fonner, K. L. (2012). Exploring students’ use of email for out-of-class communication: Frequency, satisfaction, and learning self-efficacy. Journal on Excellence in College Teaching, 23(4), 5-32.
Fonner, K. L., & Timmerman, C. E. (2009). Organizational newc(ust)omers: Applying organizational newcomer assimilation concepts to customer information seeking and service outcomes. Management Communication Quarterly, 23(2), 244 – 271.
Timmerman, C. E., & Madhavapeddi, N. S. (2008). Perceptions of organizational media richness: Channel expansion effects for electronic and traditional media across richness dimensions. IEEE Transactions on Professional Communication, 51(1), 18-32.
Timmerman, C. E., & Scott, C. R. (2006). Virtually working: Communicative and structural predictors of media use and key outcomes in virtual work teams. Communication Monographs, 73(1), 108 – 136.